At Alila Hotels, a Hyatt Hotels brand, we believe our guests select our luxury resort because of our caring and attentive colleagues who are focused on providing efficient service and meaningful, surprisingly different experiences. As a member of the Assistant Executive Committee, the Front Office Manager is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the Director of Rooms, who oversees Housekeepi ng, Fro nt Office, and Guest Service departments.

The Front Office Manager oversees hotel services including Front Desk operations, Guest Services and Guest Experience. Conducts weekly or monthly department meetings, including monthly financial review with subordinate managers & senior hotel directors. Prepares revenue & occupancy reporting & monitors labor expenses through schedule approval process. Hires, manages & trains subordinate managers & employees. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. The ideal candidate will have strong leadership skills, a keen eye for detail and previous luxury hotel experience. The salary range for this position is $66,100 - $80,900.

Position Responsibilities and Functions :

• Responsible for short and long term planning and the management of the hotel's Front Office operations
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
• Coach and counsel employees to reflect Hyatt Service Standards and Procedures
• Perform all tasks of a Front Office Staff as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Maintain excellent communication with the housekeeping department
• Analyze, investigate, and resolve guest complaints to satisfaction
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
• Ensures proper staffing levels for customer service goals
• Coach and counsel employees to reflect Hyatt service standards and procedures
• Medallia Scores at or above Goal for division
• Profit performance as measured against the annual budget

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.