Frontline Team Leader - Cash Operations
Brooklyn, New York
Employer: Ingka External
Industry: Customer Relations
Salary: Competitive
Job type: Full-Time
Job ID: 253978
Date posted: 19/08/2024
Why we will love you
You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.
What you'll be doing day to day
• Leads and provides coaching to the co-workers on the shop floor to secure a consistent customer experience and operation in the Cash Lanes, Click and Collect, Home Delivery, Handout and Car Loading Area.
• Ensures customer service co-workers have the knowledge, confidence and empowerment to make decisions that have a great customer experience outcome.
• Monitors performance against agreed goals, adapting and taking action when required and analyzing customer concerns, KPI's and root cause analysis to make future improvements.
• Monitors Cash Lanes, FSHO and CnC wait times, processes, and guidelines, and develops actions to improve customer experience.
• Implements working routines, competence development and follow-up of Commercial Review and Compliance (ASR) related to the role and functions.
• Hires, onboards and trains Customer Care and Carts co-workers. Directs the overall selection, onboarding, development of co-workers. Creates individual development plans, manages resource planning, co-worker relations issues and performance, and delegates responsibilities.
• Ensures co-workers' competence on system knowledge (ISELL, Centiro, MHS, IPOS, and queuing systems),keeps the work areas efficiently equipped and effectively covered at all times during open hours, and secures correct level of systems access related to Services.
• Identifies successor and creates as well as secures necessary training.
• Builds emotional connections through meaningful and empathetic interactions with customers; setting the example and coaching others on how to do the same.
• Partners with Risk & Compliance to ensure adherence to policies regarding cash handling, inventory, safety and internal audit standards.
Apply now!
JOB TYPE - Regular; Full time
BENEFITS ELIGIBLE - Yes
HOURS - 38-40 hours/week; Retail environment. Must have open availability Monday through Sunday.
The full hourly range for this role is $26.44 - $37.00
At IKEA, taking care of our co-workers and their dependents is a top priority. That's why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!
*Generous paid time off, holiday and sick time
*WiselyPay - get earned wages up to two days early
*Paid parental leave (up to 16 weeks)
*KinderCare tuition discount
*Retirement and bonus plans
*Co-worker discount, meal deal, and referral bonus
*Pet insurance program
*Education assistance and learning programs
*Safety shoe reimbursement
*24/7 telehealth visits
*Dental and vision plans
*Medical and Rx plans (must work min. 20 hrs/wk)
*A fun and inclusive work environment
QUALIFICATIONS
3 Years of experience leading a team, preferably in a retail environment
• Experience in retail, preferably in the home furnishing sector
• Experience planning, driving output and measuring performance (business)
• Experience leading and developing a team, preferably in a retail environment
Date posted: 19/08/2024
Why we will love you
You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.
What you'll be doing day to day
• Leads and provides coaching to the co-workers on the shop floor to secure a consistent customer experience and operation in the Cash Lanes, Click and Collect, Home Delivery, Handout and Car Loading Area.
• Ensures customer service co-workers have the knowledge, confidence and empowerment to make decisions that have a great customer experience outcome.
• Monitors performance against agreed goals, adapting and taking action when required and analyzing customer concerns, KPI's and root cause analysis to make future improvements.
• Monitors Cash Lanes, FSHO and CnC wait times, processes, and guidelines, and develops actions to improve customer experience.
• Implements working routines, competence development and follow-up of Commercial Review and Compliance (ASR) related to the role and functions.
• Hires, onboards and trains Customer Care and Carts co-workers. Directs the overall selection, onboarding, development of co-workers. Creates individual development plans, manages resource planning, co-worker relations issues and performance, and delegates responsibilities.
• Ensures co-workers' competence on system knowledge (ISELL, Centiro, MHS, IPOS, and queuing systems),keeps the work areas efficiently equipped and effectively covered at all times during open hours, and secures correct level of systems access related to Services.
• Identifies successor and creates as well as secures necessary training.
• Builds emotional connections through meaningful and empathetic interactions with customers; setting the example and coaching others on how to do the same.
• Partners with Risk & Compliance to ensure adherence to policies regarding cash handling, inventory, safety and internal audit standards.
Apply now!
JOB TYPE - Regular; Full time
BENEFITS ELIGIBLE - Yes
HOURS - 38-40 hours/week; Retail environment. Must have open availability Monday through Sunday.
The full hourly range for this role is $26.44 - $37.00
At IKEA, taking care of our co-workers and their dependents is a top priority. That's why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!
*Generous paid time off, holiday and sick time
*WiselyPay - get earned wages up to two days early
*Paid parental leave (up to 16 weeks)
*KinderCare tuition discount
*Retirement and bonus plans
*Co-worker discount, meal deal, and referral bonus
*Pet insurance program
*Education assistance and learning programs
*Safety shoe reimbursement
*24/7 telehealth visits
*Dental and vision plans
*Medical and Rx plans (must work min. 20 hrs/wk)
*A fun and inclusive work environment
QUALIFICATIONS
3 Years of experience leading a team, preferably in a retail environment
• Experience in retail, preferably in the home furnishing sector
• Experience planning, driving output and measuring performance (business)
• Experience leading and developing a team, preferably in a retail environment
Created: 2024-08-22
Reference: 253978
Country: United States
State: New York
City: Brooklyn
ZIP: 11212
Similar jobs:
-
Special Event Team Leader NYC CrowdRx
Global Medical Response in New York, New York💸 $19.00 - $22.00 per hour -
Team Leader
Upstate University Hospital in Syracuse, New York -
Young Adult Social Work Team Leader
University of Rochester in Rochester, New York💸 $63003 - $80600 per year -
Ambassador Team Leader
Upstate University Hospital in Syracuse, New York -
Operations Team Leader
BlueTriton in Long Island City, New York💸 $71655.00 per year -
Front Desk Team Leader
Upstate University Hospital in Syracuse, New York -
Sales Team Leader - Self-serve
Ingka External in Brooklyn, New York -
Bridge Inspector - Assistant Team Leader
Stantec in NEW YORK, New York💸 $91000 - $131900 per year -
Team Leader - Municipal New Issuance Data
Bloomberg LP in New York, New York -
U.S. Postal Inspector Team Leader
U.S. Postal Service in Buffalo, New York -
Team Leader - Securitized Products Cross Asset Sector Team
Bloomberg LP in New York, New York💸 $12 per hour -
Nappi Wellness Institute PAS Team Leader
Upstate University Hospital in Syracuse, New York -
Future Opportunities, Assistant Team Leader- Centurion Lounge
American Express in Jamaica, New York -
Team Leader - Third Party Index Data (Index Automation)
Bloomberg LP in New York, New York -
Bridge Inspector Team Leader
Stantec in NEW YORK, New York💸 $107000 - $155100 per year -
Mechanical Engineering Team Leader
Atlas Copco in Voorheesville, New York💸 $80000 - $125000 per year -
Team Leader
Yardi in New York, New York💸 $85000 - $95000 per year -
Assistant Team Leader - Centurion Lounge - JFK Airport
American Express in Jamaica, New York -
Kitchen Production Team Leader
Ingka External in Brooklyn, New York -
Ambulatory Call Center Team Leader
Upstate University Hospital in Syracuse, New York