Guest Experience Administration Intern, 2025 Season
Indianapolis, Indiana
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POSITION TITLE: Guest Experience Administration Intern, DEPARTMENT: IMS Guest Experience REPORTS TO: Administration Coordinator POSITION LOCATION: Indianapolis FLSA STATUS: Non-Exempt WORKER CATEGORY: Intern DURATION OF INTERNSHIP: January 2025 - June 2025 (with opportunities to work throughout the summer) COMPANY SUMMARY: Penske Entertainment is a leading provider of world-class sports and entertainment. The organization consists of three prominent entities:
Experience
Preferred
POSITION TITLE: Guest Experience Administration Intern, DEPARTMENT: IMS Guest Experience REPORTS TO: Administration Coordinator POSITION LOCATION: Indianapolis FLSA STATUS: Non-Exempt WORKER CATEGORY: Intern DURATION OF INTERNSHIP: January 2025 - June 2025 (with opportunities to work throughout the summer) COMPANY SUMMARY: Penske Entertainment is a leading provider of world-class sports and entertainment. The organization consists of three prominent entities:
- Indianapolis Motor Speedway is the world's largest spectator sporting facility and annually hosts the world's most prestigious auto race: the Indianapolis 500 presented by Gainbridge.
- INDYCAR is the Indianapolis-based governing body for North America's premier open-wheel auto racing series, the NTT INDYCAR SERIES, and its developmental series, INDY NXT by Firestone.
- IMS Productions is a multifaceted broadcast and multimedia division that helps bring INDYCAR and IMS events to life for global audiences.
- Provide support with application and onboarding activities for all seasonal employees
- Compose and coordinate correspondences with a diverse group of seasonal employees
- Conduct phone interviews of potential new employees
- Help manage employee hiring software and tracking process
- Assist with the training development of 750 seasonal employees
- Manage the Track Rescue rehiring and new hire processes for around 150 employees
- Troubleshoot various event day staffing administrative issues
- Work closely with Safety Patrol leadership to resolve a wide range of issues
- Assist with the execution of all staff welfare initiatives including boxed lunches, additional snacks, and other event day welfare items
- Assist the Administration Coordinator in the planning of staff events such as All-Hands Training Day and large-group meetings
- Provide administrative and operational support for IMS Guest Experience department
- Assist with post-event feedback collection and reporting
- Resolve and communicate customer service-related issues/concerns
- Actively participate in all College Program activities and development opportunities
- Other duties as assigned by the supervisor
- This position does not have direct supervisory responsibilities
- This position will assist with the management of seasonal employees during event times
- Pursuing Bachelor's degree from an accredited university/college
- Previous experience in the IMS College Program is preferred
- A strong interest in event and staffing operations
- Interest and previous experience in HR and payroll processes preferred
- Enthusiasm for and commitment to the company and the Vision, Mission and Values
- Ability to quickly process and react to problems with minimal supervision
- Innovative thinker and self-starter with perseverance to lead teams to success
- Effective written/verbal communication and advanced computer skills
- Effective interpersonal and leadership skills
- Ability to work in a role that requires clerical, organizational and operational skills, as well as initiative and flexibility
- No travel, however, this position requires working on some weekends as well as evening hours based upon our business needs. Flexibility and adaptability are key skills needed for this role.
- January - April
- Office hours: 15-20 hours/week, Monday-Friday
- May
- 40+ hours/week, including weekends
- June
- Office hours: 10 hours/week, Monday-Friday
- Ability to occasionally lift and/or move up to 25 pounds
- Must be able to see and hear in the normal range with or without correction, and communicate verbally and in written form with great facility and must be able to be understood
- Must have the stamina to work long hours and must be willing to work an irregular schedule, which may include weekends or evenings
- Work is performed in both an office environment and outdoors, and in proximity to other workers
- Interns will be exposed to those conditions normally encountered in a business office environment
- Interns are faced with frequent interruptions and must meet with others on a regular basis
- The noise level in the work environment can be loud, due to professional racing events
Experience
Preferred
- 1
Created: 2024-10-05
Reference: ku4w7qmWqT3o
Country: United States
State: Indiana
City: Indianapolis
ZIP: 46218
About AEG
Founded in: 1994
Number of Employees: 28000
Website: https://www.aegworldwide.com/
Career site: https://www.aegworldwide.com/careers
LinkedIn: https://www.linkedin.com/company/aeg
Facebook: https://www.facebook.com/AEGWorldwide/
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