Guest Services Operator

Welcome to Alila Ventana Big Sur. When you reach the edge of the continent, where the sky, the sea, the mountains and the redwoods all converge, you find a place of unmatched beauty and tranquility. You feel the pull that has drawn artists and thinkers for centuries. And you're enveloped by the same inspiration to discover, (dis)connect and create.

We are looking for colleagues who can quickly perpetuate a culture that embraces great design and superlative service. Our hotel seeks unique individuals who have a passion for exceptional hotel service that is both intuitive and personal, and who best express that belief in an atmosphere of spontaneity and authenticity. At Alila Hotels, a Hyatt Hotels brand, we believe our guests select our luxury resort because of our caring and attentive colleagues who are focused on providing efficient service and meaningful, surprisingly different experiences.

The Guest Services Operator is responsible for answering incoming calls to the resort, responding to inquiries from guests from the internal messaging platform, and taking all in room dining orders from guests. They must have excellent customer service and communication skills. They should have a pleasant attitude, professional phone demeanor, and efficient typing skills. The Guest Services Operator must work well handling a high volume of calls and guest inquiries. They should be well-informed on the resort and in room dining menu so that they can address guest concerns in a timely, knowledgeable and professional manner. As part of the Guest Services Department, they may be required to support the Front Office and Concierge teams to assist with addressing guest requests and arranging and delivering guest amenities.

Shift: This position requires a flexible schedule with availability for shifts from 3pm to 11pm. Weekends are required

The base pay for this position is $19/hr plus service charge and gratuities. Decisions regarding individual salaries will be based on a number of factors including experience and training levels. Alila Ventana Big Sur is an all-inclusive resort which means select positions such as this are eligible to receive a service charge payout ranging from $200-$500 per week *subject to change based on business levels.

Hyatt is proud to offer exceptional benefits, which include

• Annual allotment of free hotel stays at Hyatt hotels globally
• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and tuition reimbursement.
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off
• Medical, Dental, Vision, 401K with company match after 30 days of employment

Ventana Big Sur colleagues enjoy

• Paid meal breaks
• Gas stipend for qualified candidates
• Complimentary daily meal

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board-from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

• Must be able to work a flexible schedule, including weekends and holidays
• A genuine desire to satisfy the needs of others in a fast paced environment.
• Proficient in basic phone and computer skills
• Customer service experience preferred
• Refined verbal and written communication skills