HEALTHCARE APPLICATION ANALYST

Posting Details

Position Information

Posting Number
SRGV7751
Working Title
HEALTHCARE APPLICATION ANALYST
Number of Vacancies
1
Location
Edinburg, Texas
Department
School of Medicine / SOM Information Technology
FTE
1.0
FLSA
Exempt
Scope of Job

To provide clinical staff and providers-facing applications support and training, including but not limited to: EHR (Epic) use, EHR optimization, EHR billing and coding, and EHR application configurations. Investigates application functionality, processes, issues, among others, and recommend configuration/procedural changes for optimal performance.

Description of Duties

• Develops application support training objectives and evaluates the effectiveness of training programs related to a specific department/clinic/program.

• Resolves clinical staff issues related to application system by maintaining action plans for the resolution, initiating and tracking of problem assignment to technical resources, and updating clinical staff on issue status.

• Identifies process gaps and provides solutions that improve quality of service and assists with the development and improvement of training process of clinical application systems.

• Collaborates with clinics to investigate application functions of clinical management system for billing, collections, or denials issues and ensures changes are done in table maintenance or configurations to correct problems.

• Collaborates with providers, staff from partner sites, and other School of Medicine clinic staff to resolve any clinical issues impacting the Electronic Health Record ( EHR ) use.

• Using training principles and teaching skills, strives to meet the comprehensive needs of the healthcare staff and patients in a safe, caring and professional manner.

• Actively participates as a member of clinical decision Support.

• Performs other duties as assigned.

Supervision Received

General supervision from assigned supervisor.

Supervision Given

Direct supervision of assigned staff.

Required Education

Bachelor's degree in Healthcare, Healthcare Administration, Information Systems, Business Administration, Management or related field.

Preferred Education

None.

Licenses/Certifications

None.

Required Experience

Two (2) years of experience working within applications support, clinical workflows, and track record of providing support to clinical staff, or prior experience providing application support. Experience may be substituted for education on a 1-on-1 basis.

Preferred Experience

Experience obtained in a clinical setting.

Equipment

Use of standard office equipment. Personal computer-based productivity tools.

Working Conditions

Needs to be able to successfully perform all required duties. Office Environment; some travel and weekend work is required. Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Other

Exceptional planning and organizational skills. Demonstrated ability to lead others in difficult situations. Strong problem solving skills. Ability to work with and communicate to a diverse work force in all levels of healthcare. Ability to handle multiple priorities. Ability to lead others in a team environment and come to consensus on workflow/training related issues.

Physical Capabilities

N/A

Employment Category
Full-Time
Minimum Salary
Commensurate with Experience
Posted Salary
Commensurate with Experience
Position Available Date
09/01/2024
Grant Funded Position
No
If Yes, Provide Grant Expiration Date

Posting Detail Information

EEO Statement

It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.

Special Instructions to Applicants

Dear Applicant, Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following: *Date of Birth *Social Security Number *Gender *Ethnicity/Race Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. If you have any questions, please do not hesitate to contact us at (956)665-8880 and/or careers@utrgv.edu.

Additional Information

UTRGV is a distributed location institution and working location is subject to change based on need.

All UTRGV employees are required to have a criminal background check ( CBC ). Incomplete applications will not be considered.

Substitutions to the above requirements must have prior approval from the VP of HR & Talent Development .

Quick Link
https://careers.utrgv.edu/postings/44019

Posting Supplemental Questions