Healthcare Customer Service Representative

Location: Louisville KY - Onsite

PAY: $17

Hours: Monday - Friday 8am - 8pm (Must be flexible)

Training: 3 weeks M - F 8:30A - 5:00 PM (NO TIME OFF FIRST 30 DAYS)

After 90 Days Position does become remote. Must be fully compliant and meeting metrics to qualify for remote.

Time: Temp to Hire

Title: Healthcare Customer Service Representative

Responsibilities

You'll be using the knowledge that you bring to the role by helping others with their general healthcare questions

The candidate will provide excellent customer service with a high volume inbound call model

The candidate will need to be a team player

Assist individuals in understanding their prescription and healthcare product options

De-escalate and provide solutions

Assist patients with program enrollment

Communicate with Primary Care Team and healthcare providers

70+ Calls each day

Review plan with patients and be an advocate for patient care

Respond to requests and denials in timely fashion

Qualifications:

Minimum 1 years of high volume call center experience (70+ Calls)

+1 year in a role where you are actively listening and taking notes

Ability to multitask

Previous stable job history

Able to work 100% on site

Empathetic and able to de-escalate

Reliable and able to provide a empathetic care to all callers

High School diploma/GED - Education Verification will be required

Reliable Transportation and attendance history

Feel free to send UPDATED resume with relevant job experience with this title in the subject line to:

Kehinde.Sosina@remx.com