Hospitality and Conference Operations Lead - 132515

Payroll Title:
BLANK AST 3 Department:
HOUSING/DINING/HOSPITALITY Hiring Pay Scale
$28.51 - $33.46/ Hour Worksite:
Campus Appointment Type:
Career Appointment Percent:
100%% Union:
CX Contract Total Openings:
1 Work Schedule:
Days, 8 hrs/day, Mon-Fri 7:30am-4:00pm

#132515 Hospitality and Conference Operations Lead
Filing Deadline: Fri 10/11/2024
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UC San Diego values equity, diversity, and inclusion. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

UCSD Layoff from Career Appointment : Apply by 10/02/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants : Apply by 10/11/2024. Eligible Special Selection clients should contact their Disability Counselor for assistance.

Work schedule: Some nights and weekends may be required.

This position will remain open until filled.

DEPARTMENT OVERVIEW

Join the Residential, Retail and Supply Chain Services (RRSS) team at UC San Diego, a dynamic and innovative campus department dedicated to delivering exceptional service to the university community. As a valued RRSS team member, you will be contributing to a broad and complex organization consisting of five key units: Housing, Dining and Hospitality (HDH), Integrated Procure-to-Pay Solutions (IPPS), the UC San Diego Bookstore, Triton Print & Digital Media, and the Early Childhood Education Center (ECEC). With a focus on innovation and customer satisfaction, RRSS aims to inclusively meet the diverse needs of the UC San Diego community while fostering a sense of belonging for our students and staff.

As a member of the HDH team, you will be part of a self-funded unit with over 900 staff employees, 1,000 student employees, and an annual operating budget of $250 million, providing housing and dining services to over 20,000 students, faculty, staff, and their families. RRSS is proud to promote and create opportunities for greater equity, diversity and inclusiveness within our division.

POSTION OVERVIEW

As a Hospitality and Conference Operations Lead one will be responsible in the day-to-day onsite operations of individual Hospitality Information locations and assist in conference service operations. Both domains within this position require a high level of administrative support and flexibility. Operational duties for both areas will consist of providing direct and indirect work direction to student staff, meeting support, policy and procedure development, client/guest interaction, assistance in conference planning/execution, front desk reception, campus community communication, student residential support, and more.

The Hospitality Information locations operate like a front desk of a hotel. Within each location, the Hospitality and Conference Operations Lead will be assigned to organize daily operations of the front desk, mail service procedures, and residential operations (key allocation, check-in/outs, and campus community relationships). These duties require and extensive understanding of front desk reception and an understanding of software utilization (conference software, housing software, Microsoft, Google, and other programs). Along with these duties will work in a lead capacity to assign and coordinate the work of student staff.

Along with the oversight of the Hospitality and Information locations, during the summer season the Hospitality and Conference Operations Lead will assist in summer conference operations. These duties can be similar to that of the Hospitality Information locations but with an emphasis on conferences. Duties will include client interaction, guest check-in/outs, conference logistical planning, campus partner communication, meeting support, development of conference operational procedures, and more.

QUALIFICATIONS

• Previous experience in higher education student housing, property management or extended/overnight stay environment. Ability to arrange housing logistics such as room reservations, emergency accommodations, move-ins, etc.
• Proven ability to work independently and to compile and analyze data, independently perform moderately complex administrative duties on a regular basis, etc.
• Proven skill to conceptualize, organize, and arrange medium to large term administrative or housing related projects.
• Ability to use Microsoft Suite (Word, Access, Excel, Publisher and Outlook)
• Skill and ability to analyze, plan, develop, coordinate and implement office systems to ensure efficient operation. Proven ability to organize a continuous flow of work in a timely manner while meeting deadlines and with close attention to detail.
• Proven ability to exercise tact, mature judgment, confidentiality, diplomacy and flexibility to promote positive working relationships and job effectiveness.
• Proven interpersonal and communication skills, both oral and written, including knowledge of correct English grammar, spelling, punctuation and usage.
• Strong creative and analytical skills to provide solutions which address issues within all functional areas of responsibility.
• Demonstrated ability to work effectively with frequent interruptions, changing priorities and conflicting deadlines.
• Demonstrated effective interpersonal skills in communicating with individuals and groups of diverse cultural and ethnic backgrounds and in working with staff at all levels in an academic environment or large organization. Proven customer service and customer relations experience.
• Skill in managing projects by planning, organizing, prioritizing, and monitoring work for the purposes of delivering a specific output
• Knowledge of the mission, strategy, structure, lines of authority, and systems of Residential, Retail, and Supply Chain Services (and Housing and Dining Services.
• Knowledge of UC San Diego purchasing and accounting policies and procedures.

SPECIAL CONDITIONS

• Variable schedule to include occasional overtime and weekends to meet heavy workload periods.
• To drive UC vehicle, must have current California driver license, maintain good driving record and participate in the DMV pull program.
• Background check required.

CANRA Mandated Reporter: This position has been identified as a Mandated Reporter pursuant to the California Child Abuse and Neglect Reporting Act and requires immediate reporting of physical abuse, sexual abuse, emotional abuse, or neglect of anyone under the age of 18.

Pay Transparency Act

Annual Full Pay Range: $40,700 - $85,295 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $19.49 - $40.85

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

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If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community .

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.