Housing Support Provider Training & Support Specialist - Human Services Program Representative 2

When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives.

Job Details

Working Title: Housing Support Provider Training & Support Specialist
Job Class: Human Services Program Representative 2
Agency: Human Services Dept

• Job ID: 80771
• Location: St. Paul
• Telework Eligible : Yes
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 10/05/2024
• Closing Date: 10/18/2024
• Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office
• Division/Unit: DHS-Central Office / BHDH Adult Income Supports
• Work Shift/Work Hours: Day Shift / 8:00am to 4:30pm
• Days of Work: Monday - Friday
• Travel Required: Yes, (Occasional,<15% for meetings)
• Salary Range: $31.92 - $47.05 / hourly; $66,648 - $98,240 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities : Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify .

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

*Telework (Within Minnesota or Neighboring States) and Flexible Hours Options Are Available.

Join our dedicated Housing Support team in the Homelessness, Housing, and Support Services Division, where you will play a vital role in shaping, applying, and enhancing Housing Support program policy. In this role you will develop, implement, and refine high-quality training and technical assistance resources for Housing Support providers. You will also support the integrity and effectiveness of our quality assurance program.

In this position, you will provide extensive training and support, helping providers navigate the Housing Support program while identifying and addressing knowledge gaps. Your work will help ensure timely issue resolution and the continuous improvement of our programs.

Responsibilities include, but are not limited to:

• Collaborate in the development and interpretation of Housing Support policy, training both internal and external partners on best practices and program standards.
• Create and maintain comprehensive training materials for new and prospective Housing Support providers.
• Offer technical assistance to enhance provider programs, ensuring the incorporation of best practices.
• Support the Housing Support quality assurance program, implementing processes for compliance with established standards in partnership with county and Tribal Nation staff.
• Support strategic initiatives from Minnesota's Olmstead Plan and the Minnesota Interagency Council on Homelessness' Crossroads to Justice Strategic Plan .

Qualifications

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

Three (3) years of specialized expert experience in government or non-profit agencies focused on supportive housing, housing assistance, housing support, or related programs.

Experience must include:

• Familiarity with housing support eligibility and quality assurance standards.
• Understanding of eligibility, payment, and tracking systems such as MAXIS, MMIS, and HMIS.
• Program design, implementation, management, and policy development.
• Developing and presenting effective training resources.
• Program and project management.
• Proficient use of Microsoft Office products (Outlook, Teams, OneNote, etc.).

Bachelor's degree in social work, public policy, public administration, or a related field may substitute for one (1) year of work experience.

Master's degree in social work, public policy, public administration, or a related field may substitute for two (2) years of work experience.

Preferred Qualifications

• Variety of experiences working effectively with others from different backgrounds and cultures.
• In-depth understanding of eligibility and quality assurance standards for housing support.
• Comprehensive understanding of all housing support setting types, including their unique requirements and best practices, and the ability to apply this knowledge in training and technical assistance.
• In-depth understanding of the role and function of eligibility, payment, and tracking systems such as MAXIS, MMIS, and HMIS.
• Experience in analyzing and addressing quality assurance issues.
• Skill in clearly communicating complex information to diverse audiences.
• Expertise in developing training materials and technical assistance tools.
• Experience interpreting and applying state and federal laws.
• Strong facilitation skills for guiding discussions and soliciting diverse perspectives.
• Proven ability to prioritize effectively in a dynamic environment with multiple stakeholders.
• Exceptional communication and interpersonal skills for professional engagement and responsiveness.
• Knowledge of DHS policies, procedures, processes, laws and rules, state information technology practices and issues.

Additional Requirements

• The MinnesotaDepartment of Human Services (DHS) will conduct criminal background checks on all finalists for this position. Finalists must pass the DHS background check.
• Employee reference checks will be conducted on all finalists. This may include a review of documentation related to job performance. It also includes contact with the applicant's former employer(s).

Application Details

How to Apply

Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us . For additional information about the application process, go to http://www.mn.gov/careers .

Contact

If you have questions about this position, contact Jeremy Galley at jeremy.galley@state.mn.us .

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID# 80771, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Dennis Stevenson at dennis.b.stevenson@state.mn.us .

If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services' ADA Coordinator at 651-431-4945 or DEPARTMENT OF HUMAN SERVICES_ADA@state.mn.us for assistance.

About Human Services Dept

WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov )

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.