HPC Data Center Operator

Company Description

Join us and make YOUR mark on the World!

Are you interested in joining some of the brightest talent in the world to strengthen the United States' security? Come join Lawrence Livermore National Laboratory (LLNL) where our employees apply their expertise to create solutions for BIG ideas that make our world a better place.

We are committed to a diverse and equitable workforce with an inclusive culture that values and celebrates the diversity of our people, talents, ideas, experiences, and perspectives. This is essential to innovation and creativity for continued success of the Laboratory's mission.

Pay Range

$39.98 - $49.65 hourly for 525.2

$47.93 - $59.49 hourly for 525.3

Job Description

We have an opening for an HPC Data Center Operator to monitor, diagnose, and repair system faults on a large number of high-performance computer (HPC) systems, storage systems and networks, working under minimal supervision. You will interact with other Livermore Computing (LC) staff to remediate problems and provide advanced technical support in a complicated HPC computing and networking environment, working either Swing (4:00pm - 12:00am) or Owl Shift (12:00am - 8:00am). This position is in the Livermore Computing Operations Group in the LC Division within the Computing Directorate.

This position will be filled at either the 525.2 or 525.3 level depending on your qualifications. Additional job responsibilities (outlined below) will be assigned if you are selected at the higher level.

You will

• Provide general technical support and monitoring capabilities as part of the operations team for the HPC systems including Sierra, large Linux clusters, file systems, and storage systems.
• Apply Unix system knowledge along with using a variety of in house and vendor supplied diagnostic tools to monitor and effect basic system repairs.
• Troubleshoot and document general software, hardware, and network issues, and then apply corrective action/repairs to the problem or escalate as per defined procedures.
• Utilize the Laboratory's trouble ticketing system, ServiceNow, for problem ticket tracking.
• Receive, document, and accommodate all customer calls, particularly during off-hours, and resolve customer issues if possible, or escalate to the appropriate level.
• Perform data center facilities monitoring, problem remediation, and emergency event response during normal daily operation and off-hours.
• Participate in the decommission process of older HPC systems & system relocation activities.
• Promote the use of inter-departmental resources for tools, metrics, and common solutions to team members via email and presentations.
• Perform other duties as assigned.

Additional job responsibilities, at the 525.3 level

• Provide advanced technical support and monitoring capabilities for the HPC systems clusters, file systems, and storage systems under minimal supervision.
• Troubleshoot moderately complex software, hardware & networks. Document issues, apply corrective action and repairs to the problem, or notify the appropriate on-call personnel.
• Perform a variety of high-level technical tasks including installation, diagnosis, repair and maintenance of clustered computer systems and related file systems and networks.

Qualifications

• Ability to obtain and maintain a U.S. DOE (L/Q)-level security clearance which requires U.S. Citizenship.
• Associate's degree in a computer-related field or equivalent combination of technical training and experience.
• Basic knowledge of general networking concepts.
• Demonstrated experience using common Linux command line utilities.
• General working knowledge of NAS (network attached storage) and/or RAID arrays.
• Experience racking and stacking systems, troubleshooting, and repairing and replacing hardware components
• Proficient verbal and written communication skills necessary to interact with customers and team members with the ability to work independently and as a member of a team.
• Experience and knowledge of the skills needed for a customer support role to include a focus on listening, rapport-building, friendly and approachable nature, and courtesy and patience.
• Ability to work all shifts, including weekends and holidays.

Additional qualifications at the 525.3

• Experience developing and documenting moderately complex work processes.
• Experience administering, maintaining, repairing, and securing computer hardware, software, applications and operating systems under minimal supervision.
• Experience performing advanced troubleshooting in a High Performance Computing environment.

Qualifications We Desire

• Advanced training, certifications and experience in Linux operating systems.
• Advanced knowledge and experience working in a datacenter
• Computer Support experience or advanced experience in desktop support.

Additional Information

#LI-Onsite

Position Information

This is a Flexible Term appointment, which is for a definite period not to exceed six years.If final candidate is a Career Indefinite employee, Career Indefinite status may be maintained (should funding allow).

Why Lawrence Livermore National Laboratory?

• Included in 2024 Best Places to Work by Glassdoor!
• Flexible Benefits Package
• 401(k)
• Relocation Assistance
• Education Reimbursement Program
• Flexible schedules (*depending on project needs)
• Inclusion, Diversity, Equity and Accountability (IDEA) - visit https://www.llnl.gov/diversity
• Our core beliefs - visit https://www.llnl.gov/diversity/our-values
• Employee engagement - visit https://www.llnl.gov/diversity/employee-engagement

Security Clearance

This position requires a Department of Energy (DOE) Q-level clearance.If you are selected, wewill initiate a Federal background investigation to determine if youmeet eligibility requirements for access to classified information or matter. Also, all L or Q cleared employees are subject to random drug testing. Q-level clearance requires U.S. citizenship.

Pre-Employment Drug Test

External applicant(s) selected for this position must pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

Wireless and Medical Devices

Per the Department of Energy (DOE), Lawrence Livermore National Laboratory must meet certain restrictions with the useand/or possession ofmobile devices in Limited Areas. Depending on your job duties, you may be required to work in a Limited Area whereyou are not permitted to have a personal and/or laboratory mobile devicein your possession. This includes, but not limited to cell phones, tablets, fitness devices, wireless headphones, and other Bluetooth/wireless enabled devices.

Ifyou useamedical device, whichpairs with a mobile device,you must still follow the rules concerningthe mobile device in individual sections within Limited Areas. Sensitive Compartmented Information Facilities requireseparate approval. Hearing aids without wireless capabilities or wireless that has been disabled are allowed in Limited Areas, Secure Space and Transit/Buffer Space within buildings.

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Please be aware of recruitment scams where people or entities are misusing the name of Lawrence Livermore National Laboratory (LLNL) to post fake job advertisements. LLNL never extends an offer without a personal interview and will never charge a fee for joining our company. All current job openings are displayed on the Career Page under "Find Your Job" of our website. If you have encountered a job posting or have been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond.

To learn more about recruitment scams: https://www.llnl.gov/sites/www/files/2023-05/LLNL-Job-Fraud-Statement-Updated-4.26.23.pdf

Equal Employment Opportunity

We are an equal opportunity employer that is committed to providing all with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, pregnancy, protected veteran status, age, citizenship, or any other characteristic protected by applicable laws.

We invite you to review the Equal Employment Opportunity posters which include EEO is the Law and Pay Transparency Nondiscrimination Provision .

Reasonable Accommodation

Our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at the Laboratory. If you need a reasonable accommodation during the application or the recruiting process, please use our online form to submit a request.

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The California Consumer Privacy Act (CCPA) grants privacy rights to all California residents. The law also entitlesjob applicants, employees, and non-employee workers to be notified of what personal information LLNL collects and for what purpose. The Employee Privacy Notice can be accessed here .