HR Service Representative I

Job Description

ECU Health

About ECU Health

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children's Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

Position Summary

Responsible for first-line and timely HR service to customers. Uses a case management tool for tracking requests and may transfer or escalate them to other service center parties if the issue cannot be resolved within the HR Service Center. Answers general questions regarding portal navigation and HR/Payroll policies and procedures, referring to an online knowledge base for information and guidance. Provides information, completes transactions and responds to questions, identifies and resolves problems at a tier 1 case level relating to human resources policies, procedures, and programs for prospective, current and former team members across the enterprise and third parties outside of the enterprise. Case inquiries and resolution may include employment, payroll, health and welfare benefit eligibility/enrollment, leaves administration, onboarding, HRIS systems and other matters that occur during the employment life cycle. Perform administrative tasks in support of service center processes.

Minimum Requirements

High School diploma (or equivalent) or higher is required

Bachelors degree is preferred

0-2 plus years experience in a related field or role is required.

0-2 plus years experience in HR related role (i.e: Onboarding, General HR Operations, Leave Management, Benefits, etc) is preferred

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.