About Us:

The Ohio Department of Insurance (ODI) was established in 1872 as an agency charged with overseeing insurance regulations, enforcing statutes mandating consumer protections, educating consumers, and fostering the stability of insurance markets in Ohio.

Today, the mission of the Ohio Department of Insurance is to provide consumer protection through education and fair but vigilant regulation while promoting a stable and competitive environment for insurers.

Please visit our website Department of Insurance and also find us on LinkedIn .

O hio Senior Health Insurance Information Program ( OSHIIP) Mission Statement:

The mission of OSHIIP is to empower, educate, and assist Medicare-eligible individuals, their families, and caregivers through objective outreach, counseling, and training, to make informed health insurance decisions that optimize access to care and benefits.

OSHIIP is seeking multiple candidates to support the Ohio Senior Health Insurance Information Program's mission of providing objective and accurate Medicare information to Ohio Medicare beneficiaries, their families and caregivers. These are Project Employee positions and the project is currently scheduled through August 2025. The ideal candidates will have excellent communication skills, strong data analysis abilities and have the capability to remain positive in a fast-paced environment.

If this sounds interesting to you, continue reading below to learn more about this career opportunity with OSHIIP where you too can be available to support those who serve Ohio's 2.4 million Medicare beneficiaries, their families and their caregivers.

What You'll Do:

Your Key Responsibilities include but are not limited to the following:

• Assist consumers via telephone with Medicare related questions and provide appropriate response
• Review, analyze, establish facts and draw valid conclusions regarding Medicare products
• Demonstrate research and analysis of the facts according to policy terms and applicable regulations through written and verbal responses
• Make appropriate referrals to other divisions, organizations or government agencies.
• Maintain records of all contacts in federal web-tool
• Screen consumers for financial assistance programs

What's in it for you:

Unless required by legislation or union contract, the final candidate can expect to be paid at the lowest step in the pay range (step 1). As an Insurance Complaint Analyst 1, you will receive a raise after six (6) months and yearly step increases until you reach the top level of the pay range. There may also be possible cost of living adjustments (COLA) and longevity supplements begin after five (5) years of state service.

This position is designated as telework eligible. The agency has a hybrid work model (i.e., working in the office and working from home on a schedule based on operational need). As such, successful candidates must have and maintain the internet at their remote location during normal working hours. In addition, employees must reside in Ohio and within a reasonable distance from the Department location to respond to workplace reporting requirements.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit the Total Rewards website !

Qualifications
24 months experience in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts (e.g., health; life; annuities; personal lines; commercial lines); 6 months experience or 6 months training in operation of personal computer or mainframe computer; 1 course in basic mathematics.

-Or 2 courses in insurance; 18 months experience in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts (e.g., health; life; annuities; personal lines; commercial lines); 6 months experience or 6 months training in operation of personal computer on mainframe computer; 1 course in basic mathematics.

-Or completion of undergraduate core program in insurance or business.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Insurance

Technical Skills: Insurance, Customer Service

Professional Skills: Customer Focus, Attention to Detail, Critical Thinking, Verbal Communication