Department

This position is within FSU's Department of Information Technology Services (ITS)

The Identity and Access Management team works with university resources to create and maintain user identity and facilitate user lifecycle, authorization and access management for connected systems and applications.

Responsibilities

The position is responsible for developing, supporting, maintenance for the enterprise systems supporting identity, access management, and authentication services.

Provides support for Identity and Access Management (IAM) related business processes and related data integration between source systems, enterprise identity management systems, target systems, other University entities, and Direct Support Organizations. Works with multiple functional and technical areas to identify, resolve, and mitigate identity and access management issues. Escalates issues to FSU's development teams as appropriate. Provides support for Duo and the Duo Access Gateway and Multi-Factor Authentication services.

Analyzes requests for modifications, configuration changes, enhancements, and workarounds as necessary. Ensures requests are made and approved through appropriate channels. Works proactively with FSU business analysts, functional owners, and data owners to address opportunities for increased efficiencies and provide solutions for recurring issues. Follows established procedures for testing and migration of fixes. Provides clear and sufficient documentation of issues and subsequent resolutions, updates tickets, and cases. Updates test scripts and configuration documents to accommodate modifications and configuration changes. Develops test scenarios.

Contributes to ongoing improvements and enhancements of FSU systems and business processes as they relate to enterprise identity management to ensure the integrity of identity data. Works proactively with FSU business analysts and functional owners on opportunities for increased efficiencies and provides solutions for recurring issues. Review Oracle's Customer Connection proactively for new functionality. Works with Oracle, the Higher Education Users Group, and Product Advisory Group on future development efforts.

Performs duties in compliance with ITS policies, guidelines, and processes pertaining to support requests, work orders, project management, change management, and incident management. Appropriately utilizes associated tools in accordance with ITS standards.

Qualifications

Bachelor's degree in Computer Science, MIS, or other appropriate degree and one year experience or a high school diploma or equivalent and five years of experience. (Note: or a combination of post high school education and experience equal to five years.)

Preferred Qualifications

Knowledge of API technologies

Experience with managing directory's (I.E. Azure/EntraID, Active Directory and LDAP)

Helpful

The ideal applicant is a self-starter with ability to learn new applications swiftly and integrate them seamlessly into existing systems; has ability to resolve software and application problems, perform problem recognition, research, isolation, resolution, and follow up; ability to establish and maintain a high level of customer trust and confidence in the team; skill to establish and build relationships with internal and external customers; and provide strong follow up and organizational skills.

The selected applicant can expect to be part of a quickly changing environment as the organization looks to implement new functionalities in the Identity, Authorization and Access Management space over the coming months.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!

Learn more about our university and campuses.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

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How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Considerations

This is an A&P position.

This position requires successful completion of a criminal history background check .

This position has been designated as eligible for primarily remote based on the current position/job functions. Employees are required to live in the Tallahassee area and report to campus as needed.

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at : https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf .