Imaging Informatics Support Analyst (Senior, Mid, Associate)

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Senior Imaging Informatics Support Analyst-


Job Summary:

• The Senior Imaging Informatics Analyst on the Clinical Imaging Team is responsible for management of the clinical imaging systems, modality connectivity, and day-to-day support of the end-users of the various radiology and cardiology Imaging systems. The Analyst analyzes, develops, installs, implement, and supports all components of the imaging information systems and solutions, as well as integration of the system with system interfaces, hardware, and software. The Analyst will proactively address any system issues. The Analyst works with the Clinical Imaging team to ensure maintenance and integrity of PACS Services. They act as a technical resource to coordinate and provide support for all new and current applications as well as provides support software upgrades to clinical systems. The Analyst conducts assessments of the imaging environment, identifies implications for system implementations, acts as a facilitator for changes, and maintains an inventory database. The Senior Imaging Informatics Analyst will implement training plans, and construct content for education for clinical, clerical, and support staff. The Analyst will be primarily assigned to the Penn Medicine facilities for supporting the end users on the various clinical imagining systems but does maintain systems enterprise wide. It is expected that an Imaging Informatics Analyst is able to work independently, without the needs for direct onsite supervision, and be an active member in both radiology and cardiology services.

Responsibilities:

• Daily Information Systems and Modality System Monitoring for both PACS and CPACS systems:
• 1. Daily monitoring of scheduled jobs.
• 2. Notify vendors of any problems and work collaboratively to solve those problems.
• 3. Provide downtime solutions and support for image transmission when necessary.
• User Management:
• 1. Adding/Changing/Deleting Users, including putting new users into appropriate user groups, granting appropriate permissions, changing user profiles, deleting users; and maintaining appropriate documentation for all user management functions.
• Study Monitoring and Patient Information Management:
• 1. Correct studies, when images are in the wrong study, when study belongs in the wrong patient; when patient merge, study re-allocation, or image re-allocation is required.
• 2. Correct study using Patient Management Tool, when patient information is wrong, for creating new patients, and for changing patient information.
• Training:
• 1. Develop and provide user training.
• 2. Train new users and provide refresher training for all users as needed while maintaining materials and records (attendance, etc.).
• 3. Participate in System Administrator training provided by Vendors, remaining current in new versions and techniques.
• Advanced System Configuration Changes and Modifications:
• 1. Install and setup workstation hardware supplied by the organization, including physicians' PCs.
• 2. Notify, plan, and coordinate installation with Vendors to add modality connections, including interfaces to new modalities.
• 3. Notify and coordinate with Vendors when moves/changes to modalities' DICOM storage locations are required.
• 4. Plan and coordinate software upgrades with Vendors.
• 5. Install and maintain other information software (e.g., PS360, TeraRecon, etc.) to workstations;
• 6. Track and notify Vendors when modality software upgrades or other related information system software upgrades are required.
• Trouble-shooting and Problem Solving:
• 1. Provide viable options to resolve issues
• 2. Analyze and notify Vendors when hardware problems associated with Vendor supplied hardware require Vendor involvement and resolution.
• 3. Analyze and solve hardware problems related to hardware supplied by the organization.
• 4. Analyze and work with Vendor personnel to resolve software communication problems, including modality communication problems, RIS communication problems, etc.
• Technical Documentation and Management Reporting:
• 1. Develop and implement policies and procedures, in cooperation with Information Systems, to assure that system monitoring and effective backup procedures are followed.
• Customer service:
• 1. Deal directly with client either by telephone, electronically or face to face.
• 2. Respond promptly to client's inquiries and resolve client's complaints.
• 3. Obtain and evaluate all relevant information to handle inquiries and complaints.
• 4. Direct requests and unresolved issues to the designated resource.
• 5. Record client interactions, transactions and action taken.
• 6. Follow up on client interactions when required.
• Communication/Collaboration:
• 1. Establish and own certain vendor relationships.
• 2. Work and run small projects without manager oversight.
• 3. Actively solicit ideas, opinions, and concerns to efficiently and effectively accomplish objectives targeted business outcomes.
• 4. Work with a wide range of teams displaying respect for diversity utilizing strengths of team members to achieve optimal performance and share lessons learned and credit for team accomplishments.
• 5. Conduct discussions with and write memoranda to all levels of users, colleagues, and peer groups
• 6. Responsible for taking secondary on-call within the PACS group as assigned
• 7. Responsible for taking Single point of contact (SPOC) on-call as assigned.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
• Other duties as assigned to support the unit, department, entity, and health system organization.

Credentials:

• CIIP, PARCA, CompTIA A+, CAPM (Preferred).

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• 8+ years of experience working in the imaging field such as a Healthcare vendor or in a hospital's Radiology, Cardiology or IT department or relevant Radiology Clinical Experience.
• Bachelor's or Associate's degree may substitute for some experience.

Skills & Abilities:

• Demonstrated customer service skills
• Demonstrated interpersonal/verbal communication skills
• Ability to use Microsoft Excel
• Ability to use Microsoft Outlook
• Ability to work independently and in a group setting, depending on what the situation requires
• Experience working with a PACS or CPACS system
• Experience with any large vendor PACS or CPACS system

Imaging Informatics Support Analyst-

Job Summary:

• The Imaging Informatics Support Analyst on the Clinical Imaging Team participates in the management of the clinical imaging systems, modality connectivity, and day-to-day support of the end-users of the various radiology and cardiology imaging systems. The Analyst will assist in the analysis, development, installation, implementation and support of all components of the imaging information systems and solutions, as well as integration of the system with system interfaces, hardware, and software. The Analyst works with the other members of the Clinical Imaging team to ensure maintenance and integrity of PACS Services and acts as a technical resource to coordinate and provide support for all new and current applications and software upgrades applicable to the clinical systems. They will conduct assessments of the imaging environment and identify implication for system implementations and may act as a facilitator for those changes in the imaging environment. The Imaging Informatics Analyst will implement training plans and help to construct content for education for appropriate clinical, physician, clerical, and support staff. The Analyst will be primarily assigned to the Penn Medicine facilities for supporting the end users on the various clinical imagining systems but does maintain systems enterprise wide. It is expected that an Imaging Informatics Analyst is able to work independently, with limited direct onsite supervision. The analyst should be an active member in both radiology and cardiology services.

Responsibilities:

• Daily Information Systems and Modality System Monitoring for both PACS and CPACS systems:
• 1. Daily monitoring of scheduled jobs, using monitoring tools.
• 2. Notify vendors of any problems and working collaboratively to solve those problems.
• 3. Provide support for downtime image transmission when necessary.
• User Management:
• 1. Adding/Changing/Deleting users, including putting new users into appropriate user groups, granting appropriate permissions, changing user profiles, deleting users and maintaining appropriate documentation for all user management functions.
• Study Monitoring and Patient Information Management:
• 1. Monitor unmatched studies.
• 2. Correct studies, when images are in the wrong study, when study belongs in the wrong patient; when patient merge, study re-allocation, or image re-allocation is required.
• 3. Correct study using Patient Management Tool, when patient information is wrong; and for creating new patients, changing patient information.
• Provide direct support to end users in the efficient and accurate utilization of the IS Imaging Informatics applications
• 1. Train specific new users and providing refresher training for all users as needed.
• 2. Participate in System Administrator training provided by Vendors and remaining current in new versions and techniques.
• Advanced System Configuration Changes and Modifications:
• 1. Install and setup workstation hardware supplied by the organization, including physicians' PCs.
• 2. Notify, plan, and coordinate installation with Vendor personnel to add modality connections, including interfaces to new modalities.
• 3. Notify and coordinate with Vendor personnel when moves/changes to modalities' DICOM storage locations are required.
• 4. Plan and coordinate software upgrades with Vendor personnel. Install and maintain other information software (e.g., PS360, Terarecon, etc.) to workstations.
• 5. Track and notify Vendor personnel when modality software upgrades or other related information system software upgrades are required.
• Troubleshooting and Problem Solving:
• 1. Provide viable options to resolve issues
• 2. Analyze and notify Vendor personnel when hardware problems associated with Vendor supplied hardware require Vendor personnel involvement and resolution.
• 3. Analyze and solve hardware problems related to hardware supplied by the organization.
• 4. Analyze and work with Vendor personnel to resolve software communication problems, including modality communication problems, RIS communication problems, etc.
• Technical Documentation and Management Reporting:
• 1. Develop and maintain materials and records (attendance, etc.) for user training.
• Customer service:
• 1. Deal directly with client either by telephone, electronically or face to face.
• 2. Respond promptly to client's inquiries and resolve client's complaints.
• 3. Obtain and evaluate all relevant information to handle inquiries and complaints.
• 4. Direct requests and unresolved issues to the designated resource.
• 5. Record client interactions, transactions and action taken. Follow up on client interactions when required.
• Communication/Collaboration:
• 1. Build productive relationships with vendors.
• 2. Participate in team interaction, build consensus, and listen to all points of view.
• 3. Solicit the input of others who are affected by plans or actions and push for solutions in which all parties can benefit.
• 4. Work in partnership with the Clinical Imaging Team, vendors, and users to implement agreed upon solutions.
• Develop project management skills to ensure achievement of project goals. May lead projects impacting multiple teams.
• On call duties as required:
• 1. Responsible for taking secondary on-call within the PACS group as assigned
• 2. Responsible for taking Single point of contact (SPOC) on-call as assigned
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
• Other duties as assigned to support the unit, department, entity, and health system organization.

Credentials:

• CIIP, PARCA, CompTIA A+, CAPM (Preferred).

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• 5+ years of experience working in the imaging field such as a Healthcare vendor or in a hospital's Radiology, Cardiology or IT department or relevant Radiology Clinical Experience.
• Bachelor's or Associate's degree may substitute for some experience.

Skills & Abilities:

• Demonstrated customer service skills
• Demonstrated interpersonal/verbal communication skills
• Ability to use Microsoft Excel
• Ability to use Microsoft Outlook
• Ability to work independently and in a group setting, depending on what the situation requires
• Experience working with a PACS or CPACS system
• Experience with any large vendor PACS or CPACS system

Associate Imaging Informatics Support Analyst-

Job Summary:

• The Associate Imaging Informatics Analyst on the Clinical Imaging Team participates in the management of the clinical imaging systems, modality connectivity, and day-to-day support of the end-users of the various radiology and cardiology Imaging systems. The Associate Analyst will assist in the analysis, development, installation, implementation and support of all components of the imaging information systems and solutions, as well as integration of the system with system interfaces, hardware, and software. The Associate Imaging Informatics Analyst works with members of the Clinical Imaging team to ensure maintenance and integrity of PACS Services and acts as a technical resource to coordinate and provide support for all new and current applications and software upgrades applicable to the clinical systems. They will assist with assessment of the imaging environment and identify implications for system implementations. The Associate Analyst may act as a facilitator for those changes in the imaging environment, in addition to maintaining an inventory database. The Associate Imaging Informatics Analyst will participate in implementing training plans, and constructing content for education for appropriate clinical, physician, clerical, and support staff. The Associate Analyst will be primarily assigned to the Penn Medicine facilities supporting the end users on the various clinical imagining systems but does maintain systems enterprise wide. It is expected that an Associate Imaging Informatics Analyst is able to work independently, without the needs for a lot of direct onsite supervision.

Responsibilities:

• Daily Information Systems and Modality System Monitoring for both PACS and CPACS systems:
• 1. Monitor scheduled jobs, using monitoring tools.
• 2. Notify vendors of any problems and working collaboratively to solve those problems.
• 3. Support image transmission to downtime solutions when necessary.
• User Management:
• 1. Add/Change/Delete users, including putting new users into appropriate user groups, granting appropriate permissions, changing user profiles, deleting users; and maintaining appropriate
• Study Monitoring and Patient Information Management:
• 1. Monitor unmatched studies.
• 2. Correct studies, when images are in the wrong study, when study belongs in the wrong patient; when patient merge, study re-allocation, or image re-allocation is required.
• 3. Correct study using Patient Management Tool, when patient information is wrong; and for creating new patients, changing patient information.
• Provide direct support to end users in the efficient and accurate utilization of the IS Imaging Informatics applications
• 1. Providing user training
• 2. Train specific new users and providing refresher training for all users as needed.
• 3. Participate in System Administrator training provided by Vendors and remaining current in new versions and techniques.
• Trouble-shooting and Problem Solving:
• 1. Provide viable options to resolve issues
• 2. Analyze and notify Vendor personnel when hardware problems associated with Vendor supplied hardware require Vendor personnel involvement and resolution.
• 3. Analyze and solve hardware problems related to hardware supplied by the organization.
• 4. Analyze and work with Vendor personnel to resolve software communication problems, including modality communication problems, RIS communication problems, etc.
• Customer service:
• 1. Deal directly with client either by telephone, electronically or face to face.
• 2. Respond promptly to client's inquiries and resolve client's complaints.
• 3. Obtain and evaluate all relevant information to handle inquiries and complaints.
• 4. Direct requests and unresolved issues to the designated resource.
• 5. Record client interactions, transactions and action taken.
• 6. Follow up on client interactions when required.
• Communication/Collaboration:
• 1. Follow up on client interactions when required.
• 2. Proactively participate in team interaction, build consensus, and listen to all points of view.
• 3. Work in partnership with the Clinical Imaging Team, vendors, and users to implement agreed upon solutions.
• On call duties as required:
• 1. Responsible for taking secondary on-call within the PACS group as assigned
• 2. Responsible for taking Single point of contact (SPOC) on-call as assigned.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
• Other duties as assigned to support the unit, department, entity, and health system organization.

Credentials:

• CIIP, PARCA, CompTIA A+, CAPM (Preferred).
• 
  Education or Equivalent Experience:
  
  
  • H.S. Diploma/GED (Required)
  • 4+ years of experience working in the imaging field such as a Healthcare vendor or in a hospital's Radiology, Cardiology or IT department or relevant Radiology Clinical Experience.
  • Bachelor's or Associate's degree may substitute for some experience.
  Skills & Abilities:
  • Demonstrated customer service skills
  • Demonstrated interpersonal/verbal communication skills
  • Ability to use Microsoft Excel
  • Ability to use Microsoft Outlook
  • Ability to work independently and in a group setting, depending on what the situation requires
  • Experience working with a PACS or CPACS system
  • Experience with any large vendor PACS or CPACS system
  
  

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.