CDCR employees are encouraged to use their existing CDCR email address on their application.

Most positions at CDCR Enterprise Information Services are eligible for telework. This position requires local in-person duties to be performed although some telework may be available.

The California Department of Corrections Rehabilitation (CDCR) Headquarters has implemented a new automated system to streamline the hiring process. The Human Resources Technology System (HRTS) is an intuitive, user-friendly system that provides the applicant access to real-time updates throughout the hiring process. HRTS will require new candidates to set up an account, which allows them to track their application's progress. Through their account portal, candidates will also be able to provide any additional information needed in the hiring process, including setting up interviews as needed. After the final filing date, applicants will receive an email from DoNotReply@cdcr.ns2cloud.com or DoNotReply@CDCR (depending on the email provider), with direction on creating and/or accessing their account.

For HRTS communication, this is in reference to Job Requisition (JR) 1455 .

Individuals who are eligible for a Training and Development assignment will also be considered for this position.

Under general direction of the Information Technology Manager I, the IT Supervisor II will perform lead functions within the California Department of Corrections' Division of Adult Institutions IT Field Support Unit. This position includes planning, and implementing projects, studies and other work independently that relates directly to customer field support activities. The IT Supervisor II provides administrative direction to the IT Field Support Staff with assignments in terms of broadly defined mission and objectives.

The IT Supervisor II manages the problem resolution process within an Adult Institution. This process includes the incident/service request process, escalation process, desktop support functions, and project management activities. Management functions include, but are not limited to, assigning and coordinating the work related to service disruptions and incidents, equipment installation, the enforcement of workstation standards, asset inventory management, problem management, reporting, and mobile (wireless) device administration as well as personnel related administration. Travel to institutions and after hours support of technical systems may be required due to operational need .

Please see attached duty statement.
You will find additional information about the job in the Duty Statement .

Working Conditions

This position is located in Chowchilla, Madera County.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY SUPERVISOR II

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-438449

Position #(s):
065-628-1404-002

Working Title:
INFORMATION TECHNOLOGY SUPERVISOR II

Classification:
INFORMATION TECHNOLOGY SUPERVISOR II $8,016.00 - $10,741.00

# of Positions:
1

Work Location:
Madera County

Telework:
In Office

Job Type:
Permanent, Full Time

Work Shift:
8am-5pm

Work Week:
Mon-Fri

Department Information
Vision

We enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitative and restorative justice programs.

Mission

To facilitate the successful reintegration of the individuals in our care back to their communities equipped with the tools to be drug-free, healthy, and employable members of society by providing education, treatment, rehabilitative, and restorative justice programs, all in a safe and humane environment.

The California Department of Corrections and Rehabilitation and the California Correctional Health Care Services are committed to building an inclusive and culturally diverse workplace. We are determined to attract and hire more candidates from diverse communities and empower all employees from a variety of cultural backgrounds, perspectives, and personal experiences. We are proud to foster inclusion and drive collaborative efforts to increase representation at all levels of the department.

We are a highly respected, professional, and entrepreneurial IT organization that is recognized for quality customer service, technological innovation, and leadership.
Enterprise Information Services (EIS)

Special Requirements

Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver's license number(unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver's license number will automatically be redacted upon submission.

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined a candidate does not meet the Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the State Personnel Board.

Candidates new to CDCR are required to submit to a background investigation process utilizing Live Scan fingerprinting, and Tuberculosis testing prior to appointment followed by departmental annual Tuberculosis testing/evaluation thereafter.

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 7/12/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Corrections & Rehabilitation
Attn: CDCR Hiring Support
P.O. Box 942883

Sacramento , CA 94283-0001

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Corrections & Rehabilitation
CDCR Hiring Support
1515 S Street, Application Drop Box or Suite101N
(Drop off not available on weekends and holidays)
Sacramento , CA 95811

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Required and must be included. Please refer to the "Statement of Qualifications" section below for specific requirements.
• Other - cover letter required and must be included.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Possess strong writing, analytical, and research skills with the ability to compose accurate, concise, and detailed written conclusions on analysis and proposed recommendations;
• Ability to lead team members in advance troubleshooting of technology issues
• Possess the ability to communicate professionally and effectively, both verbally and in writing, including the ability to negotiate credibly and persuasively, with a variety of stakeholders;
• Possess the ability to lead, coordinate, train, motivate, appraise, fellow peer and junior team members;
• Demonstrate ability to handle multiple priorities simultaneously and effectively;
• Exercise good judgement, work well under pressure, and meet deadlines;
• Demonstrate a strong ability to research, understand, interpret, and articulate applicable laws, rules, and regulations and provide clear, concise, and effective written actions and documentation to support decisions;
• Demonstrate strong organizational and time management skills in a fast paced environment; and
• Possess excellent interpersonal skills to deal effectively with difficult, sensitive, and confidential matters.
• Shall create and promote an equitable and inclusive workplace where diversity is celebrated and valued.

Benefits
Information on benefits afforded by membership in the California Public Employees' Retirement System can be found on the California Department of Human Resources (CalHR) Salary and Benefits website at www.calhr.ca.gov/employees/pages/salary-and-benefits.aspx .

Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx .

Additional benefit information can be found on the CalHR California State Civil Service Employee Benefits Summary website at https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx .

This webpage is intended to provide general information. Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment.

Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
EIS Personnel Liaisons
(279) 210-4237
dl-cdcr-eis-personnel-liaisons@cdcr.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Office of Civil Rights
(916) 255-0458
M_CivilRights@cdcr.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

STATEMENT OF QUALIFICATIONS

A Statement of Qualifications (SOQ) is required and must be submitted with your application to be considered for this position. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. Resume and cover letter will not be accepted as SOQ. Your responses to the questions below must be submitted separately and not exceed two (2) pages in length, utilizing Arial 12-point font, with 1 inch margins. Each page must include your name and position number for which you are applying in the upper right hand corner of the page. Each answer should be numbered based on the question, and must include a response to all statements below, including specific examples:

Respond to the following questions:

1) Please provide an example that demonstrates your outstanding customer service skills and strong written and verbal communication skills.

2) Describe your best leadership traits and provide an example of how you exhibit these traits in your professional life.

3) Describe your experience leading or managing a project. What was your role in the project and how many people were assigned to the project team and their roles? How did your leadership contribute to a successful outcome?

The following links can be used to guide you to complete the Statement of Qualification (SOQ) and Resume if you require assistance:

Statement of Qualification, Desirable Qualifications and Supplemental Questionnaire Information

How to Write a Resume

EXAMINATION INFORMATION

To obtain list eligibility for the Information Technology Supervisor II, before applying for the position(s), you must first take and pass the exam.

https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=1572

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.