Infrastructure Support Specialist

An Insight Global client in the Houston area is looking for an Infrastructure Support Specialist to join the Infrastructure team in the Westchase area. This person will be responsible for handling escalated requests, maintaining tracking of licenses and software application discs, and the PCLS software server, and nurturing vendor relationships. The Infrastructure Support Specialist is also responsible for collaborating on and producing content for the knowledge database and training materials for more junior team members. The ideal candidate will be a tier 2 support SME with experience troubleshooting routers and switches, client imaging, audio/visual experience, and supporting Dell laptops. Lastly, this person needs to demonstrate independence and a drive to producing results quickly. Strong communication skills are essential for the ideal candidate to be most successful within the infrastructure organization.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

5+ years of experience as a Tier II Infrastructure Specialist

5+ years of experience with a standard help desk ticketing systems and remote monitoring and management software

Proficient in troubleshooting and diagnosing networking issues and problems with modern operating systems

Experience with data management software and Windows Servers

Experience with setting file permissions, email protocols, Active Directory, and Citrix Servers

Excellent customer facing and communication skills

Nice to Have Skills & Experience

Avaya experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.