IT Field Technician III
Charlotte, North Carolina
Employer: CocaCola Bottling Co Consolidated
Industry:
Salary: Competitive
Job type: Full-Time
Requisition ID: 191305
Posting Locations: Charlotte
Click here to view a Day in the Life of our Teammates!
Our Secret Ingredient is our Teammates.
We offer great rewards , competitive pay , career advancement and growth opportunities .
Full Time Teammates are also eligible for:
Refresh and Grow your Career with Us!
Job Overview
The IT Field Technician III will serve as the primary liaison for all information technology matters related to the successful functioning of operation technology (Production IT), support of all hardware and software needs, identifying and managing technical details necessary to successfully execute various incident response and production operations, and proactively identify technical solutions to maintain the efficient functioning of the Company's operations. In addition, this role will support the control environment; monitor critical network elements to keep the network and systems functioning in a stable operating mode. This position will assist in ensuring quick service restoration of problems using fault management procedures and in the documentation of processes, procedures, and resolution information; play a key role in consulting and designing IT solutions with business partners, while supporting onsite and remote support across the organization.
Duties & Responsibilities
Knowledge, Skills, & Abilities
Minimum Qualifications
Preferred Qualifications
Work Environment
Office environment
Coca-Cola Consolidated, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Nearest Major Market: Charlotte
Posting Locations: Charlotte
Click here to view a Day in the Life of our Teammates!
Our Secret Ingredient is our Teammates.
We offer great rewards , competitive pay , career advancement and growth opportunities .
Full Time Teammates are also eligible for:
- Paid Training
- Paid Time Off plus paid holidays
- 401(k) with Company matching on a dollar-for-dollar basis
- Employee Stock Purchase Plan (ESPP)
- Group Health Insurance - Medical, Dental, Vision & Disability
- Basic and Supplemental Life Insurance
Refresh and Grow your Career with Us!
Job Overview
The IT Field Technician III will serve as the primary liaison for all information technology matters related to the successful functioning of operation technology (Production IT), support of all hardware and software needs, identifying and managing technical details necessary to successfully execute various incident response and production operations, and proactively identify technical solutions to maintain the efficient functioning of the Company's operations. In addition, this role will support the control environment; monitor critical network elements to keep the network and systems functioning in a stable operating mode. This position will assist in ensuring quick service restoration of problems using fault management procedures and in the documentation of processes, procedures, and resolution information; play a key role in consulting and designing IT solutions with business partners, while supporting onsite and remote support across the organization.
Duties & Responsibilities
- Assists Coca-Cola Consolidated personnel in person, telephonically, and electronically through entering and resolving technology incidents regarding IT hardware, software, networks, and processes. Perform, research, resolve, and respond to highly complex questions in accordance with current standards, support all field and production team functions.
- Provides hardware and software support for production and automated systems. This includes supporting third-party vendors in the installation, repair and modifications of IT equipment used to manufacture products. Includes assisting with evaluation of new systems and services in the plants and branch locations.
- Provides personal productivity hardware and software support to teammates including repair, installation, upgrades, vendor partnership, etc. Software support can include installation, problem investigation, resolution, configuration changes, etc. while ensuring compliance with security policies.
- Responsible for IT assets assigned to their territory including issuing, inventory, deployment, and maintenance. This includes life cycle planning and refresh of equipment and software.
- Observes problem trends in order to report on frequent issues and documents, learnings and solutions in order to assist teammates with timely and consistent resolutions to frequently asked questions, including things like account lockouts, intermittent system issues, full facility impact issues, etc. in order to improve the team's ability to respond quickly to needs.
Knowledge, Skills, & Abilities
- Strong knowledge of Microsoft productivity tools (Word, Excell, PowerPoint and Teams).
- Prior experience setting up, installing, cabling, and maintaining personal productivity, manufacturing IT and local area networking equipment.
Minimum Qualifications
- Bachelor's degree
- Knowledge acquired through 3 to 5 years work experience
- Valid driver's license required
Preferred Qualifications
- Bachelor's degree in Computer Science
Work Environment
Office environment
Coca-Cola Consolidated, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Nearest Major Market: Charlotte
Created: 2024-05-18
Reference: 191305
Country: United States
State: North Carolina
City: Charlotte
ZIP: 28269
Similar jobs:
-
Field Service Power Generation Technician
Cummins in Greensboro, North Carolina💸 $26 - $38 per hour -
Field Service Technician
Windstream in Matthews, North Carolina -
Early Career Field Service Technician
Abb Holdings Inc in Cary, North Carolina -
Field Service Technician
Shermco in Charlotte, North Carolina -
Field Service Technician
Transforce in Durham, North Carolina -
Senior Generator Field Service Technician (Raleigh, NC)
INSPYR Solutions in Raleigh, North Carolina💸 $30 - $35 per hour -
Transformer Field Technician I
Siemens Energy in Raleigh, North Carolina -
Early Career Field Service Technician
Orion Talent in Cary, North Carolina -
Lead Field Technician
Buchanan Technologies in Charlotte, North Carolina -
KI Kinetic Ops - Field Service Technician
Windstream in Tryon, North Carolina -
Field Manufacturing Service Technician
Orion Talent in Durham, North Carolina💸 $77000 - $83000 per year -
Field Service Technician
Orion Talent in Raleigh, North Carolina💸 $28 per hour -
FIELD-BASED MAINTENANCE LEAD TECHNICIAN
Dollar General in Greensboro, North Carolina -
Field Service Technician
Insight Global in Matthews, North Carolina -
Field Service Technician
Shermco in Charlotte, North Carolina -
Field Service Technician II
Altice USA in New Bern, North Carolina -
Field Service Technician - Charlotte NC
Mettler Toledo in Charlotte, North Carolina -
Field Service Technician
Exide Technologies in Charlotte, North Carolina -
Elite/Lead Field Service Technician
Transforce in Durham, North Carolina -
Field Service Technician
Siemens Energy in Raleigh, North Carolina