IT Operations Technician

Why join us

Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises - including DoorDash, Flexport, and Compass - use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Engineering at Brex

The Engineering team includes Data, IT, Security, and Software, and is responsible for building innovative products and infrastructure for both internal and external users. We have multiple autonomous and collaborative teams who are eager to learn, teach, and constantly improve how things work. Together, we strive to build robust and scalable systems that enable Brex to grow rapidly and help our customers reach their full potential.

What you'll do

You will be supporting the various IT needs of Brex employees across all departments and teams. Primarily, your role will be to unblock other employee's work by resolving tickets quickly and efficiently. You will give excellent customer service by utilizing creative thinking and problem-solving skills. You will work within the IT Support Team to build more mature systems and support IT projects across many teams.

Responsibilities

• Support IT requests and troubleshooting in office
• Manage IT inventory onsite
• Troubleshoot and resolve software issues for Mac, PC and AV systems
• Support various IT Systems including Slack, G Suite, Jamf, Okta, Jira, Mac, PC, Zoom, and more
• Identify Mac and PC hardware issues, work with external vendors to provide repairs and replacements
• Troubleshoot network issues (DNS, VPN, and WiFi)

Requirements

• 1+ year of experience
• Onsite position
• Strong Apple support experience
• Desire to learn new technologies and skills
• Ability to handle support tickets in line with SLAs

Bonus points

• Jamf MDM experience
• Zoom Room configuration experience
• Experience supporting large meeting AV needs
• Corporate IT experience

Compensation

The expected salary range for this role is $74,880 - $93,600. However, the starting base pay will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.