IT Field Support Technician, IT Operations

The IT field support team is the face of Tesla IT and acts as primary contact for our employees. This role will closely work with our user base and various IT staff to coordinate multiple projects, ensure day to day incidents are quickly addressed, and handle outages related to network infrastructure. The position will require onsite troubleshooting with the ability to work independently with minimal supervision. The ideal candidate should have a strong passion for technology and have experience in a fast-paced corporate environment. The candidate is expected to be based in Fremont, California, with some travel to Tesla's remote sites across North America.


Responsibilities

• Deploy and support various endpoint systems which include desktop/laptop hardware, POS terminals, tablets, digital signage, printers, scanners, and telephony devices
• Respond to requests and incidents from our employees daily
• Proactively ensure the highest levels of systems and infrastructure availability in our remote environments
• Diagnose site network infrastructure issues and address in advance of service disruptions
• Work closely with multiple IT Operations teams to resolve issues and deploy equipment into the production environment
• Understanding project requirements and developing project plans to deliver on time through collaboration with different teams within Tesla
• Some planned travel to and from remote sites across regions, with occasional short-notice travel required

Requirements

• Bachelor's Degree in Computer Science, Networking, Information Systems, or equivalent experience
• Minimum of five years' experience with desktop (Windows, macOS, & Linux), infrastructure, network, and software support
• Support experience with IPSec, SD-WAN, fiber, coaxial, and Cellular modem networks with the ability to log level 1 technical support tickets with service providers
• Excellent understanding of networking components and technologies, including routers, firewalls, switches, access points, TCP/IP, DNS, DHCP, ARP, OSI model
• Experience with Active Directory, JAMF, SCCM, Azure and Windows server environments
• Experience in supporting Apple and Android mobile devices along with Intune MDM
• PowerShell or Python experience is a plus

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program


Expected Compensation

$22.00 - $58.80/hour, depending on level + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.