Executive & Deskside Support Technician, IT Operations

Tesla is currently seeking a highly technical Executive & Deskside Support Technician to join our team in Palo Alto, CA. The IT Services position within the IT Operations team will be on the front lines of Tesla's IT systems support. As the face of IT, the Executive & Deskside Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. The primary task of this position will be to troubleshoot and resolve endpoint issues, install and support the systems, and assist with the day-to-day operations for Tesla's global IT infrastructure to provide for the growth of Tesla's initiatives.


Responsibilities

• Provide onsite and remote support for senior level executives, priority organizations and other key departments
• Serve as escalation point to the local Deskside Support team, utilizing elevated permissions to action items in O365 admin, Exchange Admin, Azure, and Active Directory
• Serve as the primary point of contact in the Palo Alto area for the Leadership team and Executive Assistants including after-hours support
• Travel to provide support to the Leadership team and their Executive Assistants, on occasion
• Independently resolve complex, break/fix issues following any issue until its resolution
• Lead and assist with root cause analysis as it relates to desktop computers and all peripheral devices
• Interact with IT functional groups and establish relationships cross-functionally to drive escalations to closure
• Ability to explain technology concepts/procedures/policies in a non-technical way; collaborating and coordinating with members of other teams to track, isolate and resolve technical issues.
• Establish trust with the Leadership team by performing expert technical support while maintaining confidentiality and showing discretion
• Setup and monitor high-priority meetings utilizing collaboration and AV services

Requirements

• Executive Desktop Support Experience Preferred
• At least 5 years experience providing Windows, MacOS, and mobile IT support in an enterprise environment
• At least 2 years experience in Exchange, Azure, and Microsoft 365 administration utilizing PowerShell to manage accounts, mailboxes, and groups
• Experience supporting endpoints with SCCM and JAMF
• Experience supporting and troubleshooting network related issues including DNS, DHCP, and VPN
• Hardware repair experience including laptops and desktops
• Experience supporting conference room AV equipment, and troubleshooting issues

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program


Expected Compensation

$80,000 - $288,000/annual salary, depending on level + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.