Responsibilities include developing, managing, and tracking IT service requests and projects, from inception to implementation and support transition. Responsibilities include forecasting, managing, tracking, and reporting service request/project progress, issues, budget, and scope changes to achieve successful completion, on-time, and within budget. Other requirements include managing communications and expectations of clients, sponsors, users, team, contractors and the enterprise while ensuring project adherence to established Delta project methodologies and standards, including developing resource plans, risk assessments, project plans, checkpoint reviews, and other deliverables as the project requires.

Responsibilities In This Role

• Managing the day to day IMAC (Install/Move/Add/Change) queue for areas of assigned responsibility.
• Work with Delta leaders in identifying the proper scope for future projects.
• Develop an initial plan to clearly define the project requirements and determine an appropriate solution design.
• Oversee the project team as the requirements are defined and the design identified.
• Develop a detailed estimate of the level of effort, schedule and budget necessary to successfully develop and deliver a solution meeting the requirements and quality expectations.
• Communicate the requirements, solution design, estimates, and identified risks to project sponsors for their awareness and approval.
• Use a process that is well communicated and understood for managing all requested changes to the project.
• Motivate and manage project efforts of team members, resolve conflicts, and provide performance feedback to technology group managers.
• Ensure project team's adherence to established Delta project methodologies and standards.
• Create and manage all of the accepted Delta project management deliverables including the project charter, project plan, budget, resource plan, risk plan, support plan, implementation plan and other deliverables as required.
• Track, manage, and adjust the original plan as necessary to ensure success.
• Provide regular status reports to stakeholders, sponsors, the enterprise, and others involved in the project.
• Escalate problems as necessary to ensure awareness and assistance with resolution.
• Effectively coordinate with the various technology, business, and vendor teams to ensure the project's success.
• Meet the project requirements by delivering a quality solution, on time and within the planned budget.
• May perform other duties as assigned.

Benefits and Perks to Help You Keep Climbing

WHY YOU'LL LOVE DELTA!

Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

• Associates or Bachelor's degree, or related Delta experience.
• This is an entry level position so the candidate must be willing to learn all aspects of project coordination and project management.
• Consistently prioritizes safety and security of self, others, and personal data.
• Communication Skills - The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level.
• Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn't misrepresent him/herself for personal gain.
• Teamwork - Involves working well in a collaborative setting, supporting work team by volunteering forb and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer.
• Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs.
• Courageous Leadership - Doesn't hold back anything that needs to be said, provides current, direct, complete, and "actionable" positive and corrective feedback to others, faces up to people problems on any person or situation quickly and directly, and is not afraid to take negative action when necessary.
• Customer Focus - Is dedicated to meeting the expectations and requirements of internal/external customers, gets customer information and uses it for improvements, acts with the customer in mind, establishes and maintains effective relationships with customers and gains their trust and respect
  
  .
• Dedication - Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things done.
• Flexibility - Is open to change, enjoys the challenge of unfamiliar tasks, anticipates and adjusts to problems and roadblocks, is not thrown off when things change, can flex to future consequences and trends appropriately.
• Task Management - Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• Preferred qualifications or skills include: project management, customer service and communication, project deployment, requirements analysis & management, and quality assurance.
• Previous airline industry experience a plus