IT Support Manager

An entertainment company in Greenwood Village is seeking an IT Support Manager to join their team! This individual will be responsible for hiring, training, and developing the team to meet the unique demands of the entertainment and media industry. They will oversee daily IT support operations, manage service desk activities, resolve complex technical issues, and ensure exceptional service levels. Utilizing a user-centric approach, they will provide outstanding customer service and support requests promptly. Additionally, they will develop and oversee budgets related to IT support operations, ensuring cost-effective solutions without compromising service quality. This person will also analyze and monitor KPI's and service metrics to identify areas for improvement and performance tracking. This role requires availability after hours and weekends as needed and carrying a mobile device with the potential for rotating on-call duty. This role offers an hourly rate of $48/hr. If this sounds like the right fit for you, please apply today!

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

7-10 years of experience in IT Support, with a minimum of 3-5 years of experience in a leadership role.
Proficiency in Windows and Linux operation systems.
Understanding of TCP/IP and networking.
Working knowledge of W3C web standards and guidelines.
Bachelor's degree in Information Technology, Computer Science, or a related field.

Nice to Have Skills & Experience

Advanced certifications (e.g. ITIL, CompTIA A+)
Experience in the media or entertainment industry
In depth understanding of ITIL framework and service management practices.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.