Our client is looking for an Enterprise IT Support Manager to join the IT team based out of south Florida. This person will be responsible for managing 25+ direct reports spread across on-shore and off-shore teams. This manager oversees both the help desk ticketing environment and desktop support. The ideal candidate will have experience supporting distributed teams of 10+ people, and comfortable providing support both domestically and internally. You will be responsible for supporting both help desk and desktop support environments. It is important this individual has experience working in a fast-paced/high-volume environment, as one of your responsibilities will be to coordinate and ship equipment (thin clients) for large waves of new hires (20-100 individuals) during busy season.

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Required Skills & Experience

5 years experience in a help desk/desktop environment with at least 3 years of IT leadership experience
Experience managing onshore, offshore, and distributed teams up to 10+ people
High volume experience (shipping equipment, etc.)
Microsoft Office experience (O365, AD, etc.)
Experience working in an enterprise environment (1,000+ people)

Nice to Have Skills & Experience

BPO experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.