Program Support Specialist

Summary

This position is a Program Support Specialist, GS- 0301-9 working for the R4-Florida Panther National Wildlife Refuge.

There is one vacancy working at one of the following locations:

Immokalee, FL

Sanibel, FL

Crystal River, FL

This job is open to

• Career transition (CTAP, ICTAP, RPL)
  
  Federal employees who meet the definition of a "surplus" or "displaced" employee.
• Internal to an agency
  
  Current federal employees of this agency.
• Land & base management
  
  Certain current or former term or temporary federal employees of a land or base management agency.

Clarification from the agency

FWS- wide: Open to current U.S. Fish and Wildlife Service employees serving under a Career or Career-Conditional appointment, Land Management eligibles, CTAP.

Duties

As a Program Support Specialist your duties will include but are not limited to the following:

• Assists supervisory staff with the management of all recruitment, personnel, and hiring processes through all stages of
  
  the employment process. Independently conducts a full range of personnel related activities for the Field Office.
• Prepares procurement-related actions by utilizing the Federal Business Management System (FBMS) acquisition system, including preparation and submission of Purchase Requests (PRs) and/or modifications for the assigned business team in FBMS, to include required documentation.
• Manages, maintains, and controls accounts for accountable and non-accountable property in accordance with FWS and DOI regulations and procedures.
• Serves as FBMS Custodial Officer and is responsible for receiving and processing a variety of property documents representing transactions to be entered into the FBMS system for assigned area of responsibility. Incumbent verifies data for completeness and accuracy by ensuring proper classification, property number, office location code, transaction type, and document number.
• Provides administrative support functions to assigned duty station. Maintains physical and automated records, reports, guidelines, and various office correspondence. Performs clerical tasks using Microsoft Word, Excel, databases, graphics (charts), and various communications software.

Requirements

Conditions of Employment

• Must be a U.S. Citizen or National.
• Resume (See "Required Documents"). Failure to provide ALL required information on your resume will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all information is provided on resume.
• Eligibility and Supporting documents - You will ONLY be considered for the eligibilities that you select "yes" to AND submit the required supporting documentation, as listed in the Required Documents section.
• Merit promotion applicants must meet time-in-grade requirement as defined in 5 CFR 300, Subpart F.
• Suitability for employment, as determined by background investigation.
• Uniform: Official U.S. Fish and Wildlife Service uniform may be required.
• Probationary Period: Selectees may be required to successfully complete a probationary period.
• Individuals assigned male at birth after 12-31-59 must be registered for the Selective Service. To verify registration visit SSS.gov.

Qualifications

Only experience and education obtained by 09/25/2024 will be considered.

In order to qualify for this position you must possess Minimum Qualification.

Minimum Qualification [GS-0301-9]

1. Experience: One year of specialized experience comparable in scope and responsibility equivalent to grade GS-7 in the Federal service. Examples of Specialized Experience include: providing administrative guidance and completing assignments in procurement, property management, policy adherence, travel, training, time and attendance, fleet, and records management; manages space assignments and equipment for the check-in and exit clearance process for assigned employees; provides information to accurately execute the budget and assist with tracking for presentation and providing other financial reports; and utilizes analytical techniques to conduct review of current administrative operations, analyze workload, workflow, and productivity data. NOTE: Your resume must contain sufficient detail of this level of work, i.e., complete begin/end dates, hours worked per week, duties performed, etc. for each timeframe for consideration. OR
2. Education: Successful completion of a master's degree or equivalent graduate degree, or 2 full years of progressively higher-level graduate education leading to such a degree related to the position being filled. NOTE: Transcripts required. OR
3. Combination: A combination of education and experience as described in 1 and 2 above which together equals 100% of the requirement

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Time In Grade Requirement: Applicants must meet both eligibility and qualification requirements for the position of interest by the closing date of the JOA. Specifically,

i. Area of Consideration.

ii. Time-in-grade (TIG) requirements as specified in 5 CFR 300, Subpart F.

iii. Time after competitive appointment as specified in 5 CFR 330.502.

iv. Qualification requirements outlined in OPM's Qualifications Standards for General Schedule Positions or for Federal Wage System (FWS), wage grade positions, applicants are evaluated using the OPM Job Qualification System for Trades and Labor Occupations and the job element examining method

Your SF-50 will be used to confirm you meet all requirements

Education

PROOF OF EDUCATION: All applicants who are using education or a combination of education and experience to qualify must submit copies of official or unofficial transcripts which include grades, credit hours earned, major(s), grade point average or class ranking, institution name, and student name. If any required coursework is not easily recognizable on transcripts, or if you believe a portion of a particular course can be credited toward meeting an educational requirement, you must also provide a memorandum on letterhead from the institution's registrar, dean, or other appropriate official stating the percentage of the course that should be considered to meet the requirement and the equivalent number of units. Unofficial transcripts are acceptable; however, if you are selected for the position, you will be required to produce the original official transcripts.

PASS/FAIL COURSES: If more than 10 percent of your undergraduate course work (credit hours) were taken on a pass/fail basis, your claim of superior academic achievement must be based upon class standing or membership in an honor society.

GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study.

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office (ed.gov)

Additional information

PCS INFORMATION: Yes, entitlements for payment of basic moving expenses, as required and to the extent allowed by the Federal Travel Regulation (FTR) 302-3.101, are authorized for eligible applicants changing duty station when the change meets the distance tests as provided in FTR 302-1.1 and 302-2.6. All moving expenses are taxable. - Discretionary entitlements are not authorized for this position

Telework: This position is suitable for telework only in an emergency or natural disaster.

Additional Vacancies: One or more positions may be filled from applications received under this announcement in the advertised office or other U.S. Fish & Wildlife Service offices in the local commuting area.

Career Transition Assistance Plan (CTAP):Department of Interior (DOI) Career Transition Assistance Plan (CTAP) procedures apply in filling this vacancy. CTAP provides placement assistance to permanent Federal employees who are surplus, displaced, or involuntarily separated. Applicants claiming CTAP eligibility must submit a copy of their most recent performance appraisal, proof of eligibility, and most current SF-50 noting position, grade level, and duty location with their application. To be considered under CTAP, applicants must be well-qualified (i.e., meet the minimum qualification requirements, including any selective placement factors; education, and experience requirements), score at least 85 on the assessment questionnaire, and be able to perform the duties of the position upon entry. For information on CTAP visit: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/"

Reasonable Accommodation: The USFWS provides reasonable accommodations to applicants with disabilities. Please visit USAJOBS Help Center | Reasonable accommodation policy if you need a reasonable accommodation for any part of the application and hiring process.

Shared Certificate: Applicants who apply under this job opportunity announcement agree to have their application, associated documents and applicable personal information shared with other Bureaus/Offices within the Department of the Interior (DOI) who have vacancies within the same occupational series, grade, full performance level and in the same geographic location(s), including within the same metro/commuting area. Applying to this announcement does not replace the need to apply to other job opportunity announcements for which you wish to receive consideration.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All applicants must be performing at a fully successful level or higher in order to be considered for this position. Applicants must provide a current rating of record dated within the past 18 months at the fully successful or higher level. Applicants who do not have a current rating of record available must provide a reason and certify that their performance is acceptable, and they have not been advised that their performance is currently at an unacceptable level.

You will be evaluated for this job based on how well you meet the qualifications for this position. This vacancy utilizes a multiple hurdle assessment process to determine the qualifications of applicants. The first hurdle consists of applicants completing an online occupational questionnaire related to the major duties and competencies of the position. The second hurdle consists of verification that your performance in your current position is acceptable, and you have not been advised that your performance is currently at an unacceptable level.

The following competencies (knowledge, skills, abilities, and other characteristics) will be evaluated:

1. Knowledge of the procedures and requirements for processing personnel requests.
2. Ability to work without more than normal supervision within a team environment.
3. Skill in interpersonal communication and relations.
4. Knowledge of federal procurement and purchasing rules, regulations, guidelines, policies and procedures
5. Ability to use various computer technologies such as databases, spreadsheets, desktop publishing, and communication tools to organize, share, and track information
6. Knowledge of real property management, disposal and real property space management practices and program requirements in order to coordinate the national real property inventory program.
7. Knowledge of federal regulations, policies, and procedures to ensure compliance in administrative policies and provide administrative support services for Staff.
8. Skill in providing customer service to the public and other government agencies.

Overstating your qualifications and/or experience in your application materials may result in your removal from consideration.

Candidates who apply under Competitive Merit Promotion procedures will undergo a quality review to determine if they are highly qualified based on the content of their resume and their responses to the questionnaire. Best qualified candidates will be referred if all required supporting documentation has been provided.

Candidates who apply under Noncompetitive Merit Promotion procedures will undergo a quality review to determine if they are minimally qualified based on the content of their resume and their responses to the questionnaire. Qualified candidates will be referred if all required supporting documentation has been provided.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  You must submit a complete application package. We will not make assumptions about your experience and/or education.
  
  Required Documents:
  
  1. Resume: You are highly encouraged to use USAJOBS Resume Builder to ensure all required information is included in your Resume. If you use your own resume, curriculum vitae, or any other written form you choose then you must describe your job-related qualifications that includes beginning and ending dates for paid and non-paid work experience, hours worked per week, month and year of employment for each job title listed, and description of job duties. Include name and address of employer; supervisor name and telephone number. Additional information on what to include can be found here. Your experience needs to address every required qualification. Note: Failure to provide ALL required information on your resume will result in loss of consideration due to an incomplete application package.
  
  2. SF-50: (non-award), or equivalent Notification of Personnel Action if you are a current or former Federal employee. Your SF-50 (non-award) must show tenure code 1 or 2 in block 24, and position occupied code 1 (competitive service) in block 34. If you have previously held a higher grade than the grade/position you currently occupy, you must submit a copy of the last non-award SF-50 you received for that position.
  
  If you have any questions regarding which SF-50's to submit, it is highly recommended that you contact the person listed on this vacancy announcement before the closing date.
  
  Note: You must submit ALL SF-50s and performance information for each period of temporary/term employment if you are requesting to be considered Land Management Workforce Flexibility Act eligibility. For Public Land Corp eligibility, a copy of the Certificate of Eligibility for Non-Compliance Hiring Based for Public Land Corps Service is required for verification of eligibility.
  
  3. Performance Appraisal: Submit a copy of your most recent completed Employee Performance Appraisal Plan (EPAP) dated within the past 18 months. If you do not have a current rating of record available, you must provide a reason and certify that your performance is acceptable, and that you have not been advised that your performance is currently at an unacceptable level.
  
  Additional Documentation if applicable:
  
  1. Cover Letter
  
  2. Veterans' Preference Documentation: If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must attach a copy of your DD-214 Member Copy 2 or 4 showing you were honorably discharged. If you are claiming 10-point veterans' preference, attach an SF-15, Application for 10-Point Veterans' Preference in addition to the proof required by that form (i.e. VA letter). You may not be awarded preference if you do not attach the correct Veteran Documentation as specified above.
  
  3. CTAP Documentation: If you are applying under CTAP, you MUST submit proof of eligibility under 5 CFR 330.602(a) for CTAP and 5 CFR 330.704 for ICTAP. This includes a copy of the agency notice, a copy of your most recent performance rating, and a copy of your most recent SF-50 (Notification of Personnel Action) showing your position, grade level, and duty location. Please annotate your application to reflect that you are applying as a CTAP eligible.
  
  4. College Transcripts: Please refer to the education section above for additional information. Unofficial transcripts are acceptable. A copy of your official transcripts may be required if you are selected.
  
  Failure to submit any of the above-mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.
  
  
  If you are relying on your education to meet qualification requirements:
  
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  
  The Land Management Workforce Flexibility Act (LMWFA),P.L. 114-47, allows certain individuals who currently or formerly were under time-limited competitive appointments at certain land management agencies to compete under merit promotion procedures.
  
  Note: You must submit ALL SF-50s and performance information for each period of temporary/term employment that qualifies for LMWFA. Performance documentation can be obtained by contacting the supervisors for the positions you served in during your 24 months. If they did not complete performance appraisals ask them to provide a statement of performance for each period of service. The statement must specify the dates for each employment period and your level of performance (dates should match the dates on the SF-50s).
  
  Current appointees:
  
  
  • Must have been hired under competitive examining procedures to a time limited appointment with a land management agency;
  • Must have served under 1 or more time limited appointments by a land management agency for a period totaling more than 24 months without a break in service of 2 or more years; AND
  • Must have performed at an acceptable level.
  
  
  Former appointees:
  
  
  • Must have been hired under competitive examining procedures to a time limited appointment with a land management agency;
  • Must have served under 1 or more time limited appointments by a land management agency for a period totaling more than 24 months without a break in service of 2 or more years;
  • Must apply for position within 2 years after separation;
  • Must have been separated for reasons other than misconduct or performance; AND
  • Must have performed at an acceptable level.
  
  
  How to Apply:
  
  Review the appointment eligibility criteria in the application preview linked below: The eligibility section of the application allows you to choose how you wish to be considered for this vacancy announcement. You will ONLY be considered for the eligibilities that you select "yes" to and submit the required supporting documentation, as listed in the Required Documents section or the application text.
  
  To apply for this position, you must provide a complete Application Package. See required documents section.
  
  Click 'Apply' to create an account or log in to your existing USAJOBS account.
  
  
  1. Follow the prompts to complete the assessment questionnaire and upload required documents. To preview the assessment questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12540099.
  2. Please ensure you check the acknowledgement checkbox then click the Submit Application button to submit your application.
  3. Applications must be received by 09/25/2024 , 11:59pm ET to receive consideration.
  4. Check application status by logging into your USAJOBS account, in Applications tab, click the position title you applied to for the status. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
  
  
  If you are unable to apply online, you must request an alternative application which is available from the Human Resources Office. Please contact the Human Resources Office via email at fwshiring@fws.gov.
  
  Agency contact information
  
  Human Resources Staffing Division
  
  Email
  
  fwshiring@fws.gov
  
  Next steps
  
  Once you submit all the required documents and the online application in USAJOBS, you will receive an acknowledgement email that your submission was successful. After the evaluation process is complete, you will be notified of your status and/or referral to the hiring official. If further evaluation or interviews are required, you will be contacted by the hiring official.
  
  You will be notified if this job is filled or canceled. Timelines for this process vary widely.
  
  You may check the status of your application at any time by logging in to your USAJOBS account as we will not be responding to inquiries about the status of applications as long as the system has been updated.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

You must submit a complete application package. We will not make assumptions about your experience and/or education.

Required Documents:

1. Resume: You are highly encouraged to use USAJOBS Resume Builder to ensure all required information is included in your Resume. If you use your own resume, curriculum vitae, or any other written form you choose then you must describe your job-related qualifications that includes beginning and ending dates for paid and non-paid work experience, hours worked per week, month and year of employment for each job title listed, and description of job duties. Include name and address of employer; supervisor name and telephone number. Additional information on what to include can be found here. Your experience needs to address every required qualification. Note: Failure to provide ALL required information on your resume will result in loss of consideration due to an incomplete application package.

2. SF-50: (non-award), or equivalent Notification of Personnel Action if you are a current or former Federal employee. Your SF-50 (non-award) must show tenure code 1 or 2 in block 24, and position occupied code 1 (competitive service) in block 34. If you have previously held a higher grade than the grade/position you currently occupy, you must submit a copy of the last non-award SF-50 you received for that position.

If you have any questions regarding which SF-50's to submit, it is highly recommended that you contact the person listed on this vacancy announcement before the closing date.

Note: You must submit ALL SF-50s and performance information for each period of temporary/term employment if you are requesting to be considered Land Management Workforce Flexibility Act eligibility. For Public Land Corp eligibility, a copy of the Certificate of Eligibility for Non-Compliance Hiring Based for Public Land Corps Service is required for verification of eligibility.

3. Performance Appraisal: Submit a copy of your most recent completed Employee Performance Appraisal Plan (EPAP) dated within the past 18 months. If you do not have a current rating of record available, you must provide a reason and certify that your performance is acceptable, and that you have not been advised that your performance is currently at an unacceptable level.

Additional Documentation if applicable:

1. Cover Letter

2. Veterans' Preference Documentation: If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must attach a copy of your DD-214 Member Copy 2 or 4 showing you were honorably discharged. If you are claiming 10-point veterans' preference, attach an SF-15, Application for 10-Point Veterans' Preference in addition to the proof required by that form (i.e. VA letter). You may not be awarded preference if you do not attach the correct Veteran Documentation as specified above.

3. CTAP Documentation: If you are applying under CTAP, you MUST submit proof of eligibility under 5 CFR 330.602(a) for CTAP and 5 CFR 330.704 for ICTAP. This includes a copy of the agency notice, a copy of your most recent performance rating, and a copy of your most recent SF-50 (Notification of Personnel Action) showing your position, grade level, and duty location. Please annotate your application to reflect that you are applying as a CTAP eligible.

4. College Transcripts: Please refer to the education section above for additional information. Unofficial transcripts are acceptable. A copy of your official transcripts may be required if you are selected.

Failure to submit any of the above-mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.


If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

The Land Management Workforce Flexibility Act (LMWFA),P.L. 114-47, allows certain individuals who currently or formerly were under time-limited competitive appointments at certain land management agencies to compete under merit promotion procedures.

Note: You must submit ALL SF-50s and performance information for each period of temporary/term employment that qualifies for LMWFA. Performance documentation can be obtained by contacting the supervisors for the positions you served in during your 24 months. If they did not complete performance appraisals ask them to provide a statement of performance for each period of service. The statement must specify the dates for each employment period and your level of performance (dates should match the dates on the SF-50s).

Current appointees:

• Must have been hired under competitive examining procedures to a time limited appointment with a land management agency;
• Must have served under 1 or more time limited appointments by a land management agency for a period totaling more than 24 months without a break in service of 2 or more years; AND
• Must have performed at an acceptable level.

Former appointees:

• Must have been hired under competitive examining procedures to a time limited appointment with a land management agency;
• Must have served under 1 or more time limited appointments by a land management agency for a period totaling more than 24 months without a break in service of 2 or more years;
• Must apply for position within 2 years after separation;
• Must have been separated for reasons other than misconduct or performance; AND
• Must have performed at an acceptable level.

How to Apply:

Review the appointment eligibility criteria in the application preview linked below: The eligibility section of the application allows you to choose how you wish to be considered for this vacancy announcement. You will ONLY be considered for the eligibilities that you select "yes" to and submit the required supporting documentation, as listed in the Required Documents section or the application text.

To apply for this position, you must provide a complete Application Package. See required documents section.

Click 'Apply' to create an account or log in to your existing USAJOBS account.

1. Follow the prompts to complete the assessment questionnaire and upload required documents. To preview the assessment questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12540099.
2. Please ensure you check the acknowledgement checkbox then click the Submit Application button to submit your application.
3. Applications must be received by 09/25/2024 , 11:59pm ET to receive consideration.
4. Check application status by logging into your USAJOBS account, in Applications tab, click the position title you applied to for the status. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

If you are unable to apply online, you must request an alternative application which is available from the Human Resources Office. Please contact the Human Resources Office via email at fwshiring@fws.gov.

Agency contact information

Human Resources Staffing Division

Email

fwshiring@fws.gov

Next steps

Once you submit all the required documents and the online application in USAJOBS, you will receive an acknowledgement email that your submission was successful. After the evaluation process is complete, you will be notified of your status and/or referral to the hiring official. If further evaluation or interviews are required, you will be contacted by the hiring official.

You will be notified if this job is filled or canceled. Timelines for this process vary widely.

You may check the status of your application at any time by logging in to your USAJOBS account as we will not be responding to inquiries about the status of applications as long as the system has been updated.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request