IT Support Specialist

Technical Support Specialist- 70k-80k NYC(Hybrid)
Primary responsibility is to respond to incoming requests to the IT Help Desk via phone, e-mail or walk-in. To quickly diagnose and resolve technical problems at first point of contact, and when necessary, escalate calls to the next level of service.
Duties Include:
•Respond to requests for technical assistance in person, via phone, email, and remotely
•Identify and escalate situations requiring urgent attention, redirecting problems to appropriate resources
•Diagnose and resolve technical hardware and software issues, assisting end users with technical and application functionality questions
•Follow standard help desk procedures and recommend changes for continuous improvement
•Participate in technology special projects
•Build and maintain productive and professional relationships with all firm users
•Excellent customer service skills
•Stay current with system information, changes, and updates
•The candidate must have flexibility to work outside of set hours and assist with afterhours support
•A can-do attitude with a whatever it takes for the IT department to successfully support the organization mindset
Experience:
•Minimum of 2 years of experience in helpdesk support. Law firm experience strongly preferred
•Strong knowledge of Microsoft desktop products including Office 365
•Desired but not necessary: Azure Virtual Desktop, NetDocuments, Aderant Sierra, zoom, MS Teams