Job details

Country

USA

State / Region / Province

Georgia

Work Location

Atlanta, GA

Domain

Operations

Interest Group

Infosys McCamish

Company

Infosys McCamish

Requisition ID

115495BR

Job description

Manager - IT Service, Support and Operations
Job Description:
IT Support Manager Job Purpose Manage the internal It Support team and evaluate skills and performances, ensure end user service is timely and accurate on a daily basis, support technician, set specific end user service standards, contribute to improving IT support by actively monitoring and responding to end users queries, establish best practices through the entire technical support process, identify areas of improvement, evaluate daily, weekly and monthly team's productivity, provide feedback to the appropriate internal teams like security, to improve cross problems solutions. Providing outstanding first level technical support as well as assisting in planning out and building our IT infrastructure.

Key Responsibilities

• Install, configure, and maintain Windows Server operating systems, including Windows Server 2012/2016/2019/2022
• Manage user accounts, permissions, and access rights in Active Directory
• Monitor and maintain system performance, security patching, and availability
• Troubleshoot and resolve system issues
• Create and maintain system documentation
• Deploy and manage applications and software updates
• Develop and maintain system automation scripts
• Perform system backups and restores
• Manage and maintain storage systems
• Monitor and analyze system logs
• Implement and maintain security policies and procedures

Qualifications
Basic

• Bachelor's Degree in any career stream
• At least 7 years of relevant work experience in the given job description

Preferred

Specialized Knowledge & Required Skills
• Advanced knowledge of O365, including SharePoint, Exchange Online, Azure AD, and email gateways.
• VMWare administration
• Customer-service oriented
• Excellent written and verbal communications skills
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

About Us
Infosys McCamish Systems,(http://www.infosysbpm.com/mccamish) located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.(www.infosysbpm.com) Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim - generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish's many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.

U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/