IT Technician (Operations Technology Professional)

Department : Restaurant & Administrative Technology

Pay Type: Salary Job Type: Full Time

Must have reliable transportation as you will be moving between sites

Job Description:

Technician Duties:

• Respond to & troubleshoot computer & POS related problems at the restaurants
• Troubleshoot basic network problems dealing with switches, routers and computers
• Conduct & maintain a pre-established routine of proactive maintenance around all work sites
• Ability to organize and prioritize incidents based on importance
• Utilize in-house app based ticket system to document all work done per incident, proactive & reactive
• Interact with Mcdonald's IT Help Desk & NCR hardware to solve issues
• Work with organization leadership to implement & execute new tech & hardware initiatives
• Fufill weekly reports of duties and incidents completed
• Coordinate & communicate best technological practices for the organization
• Adjust to new technology and procedures provided by IT staff and Mcdonalds IT
• Participate in McDonald's OTP learning and communication workshops & meetings

IT requirements:

• Basic knowledge of operating systems
• Basic knowledge of network systems and structures
• Basic knowledge of computer peripherals and hardware
• Be able to troubleshoot on-site incidents with minimal supervision
• Must have Transportation

IT HIGHLY preferred:

• Knowledge of windows 10 operating system
• Apple/Android knowledge with phones, tablets, and computers
• Be able to build network wire and phone wire. CAT5e, CAT6, CAT3
• Windows server knowledge
• Able to troubleshoot & install audio and video components

Employee organization requirements:

• Be punctual and maintain a productive attitude
• Detail oriented care and organization of provided tools and equipment
• Able to establish & maintain food safe and operationally safe environment within workspace at restaurants
• Abide by established policy & procedures
• Wiling to learn and adapt to new functions provided by the organization

Additional Information:

• 3 Level Training will be provided to understand restaurant technology infrastructure
• Office technology and security will be guided by organization leadership
• Work Hours will vary dependent on the importance of an incident
• Annual salary w/ paid vacation, medical coverage, sick & personal days, uniforms, meals, mileage & cell phone contribution

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald's USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald's USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald's USA has no control over employment matters at the restaurant. McDonald's USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.