Junior RPA support Engineer

Role: Junior RPA support Engineer

SPECIFIC SHIFT REQUIRED : 5:30am EST to 3.00pm EST

Job Description:

Relevant Experience (Years): 0-2 Years

Technical/Functional Skills:

• Experience in IT Production support - Production monitoring and change management
• Experience in Service Now process for Incidents and Change management
• Database querying and reporting experience

• Working knowledge of RPA / Automation BOTS - Level 1 trouble shooting
• Working knowledge on monitoring tools like Splunk , log insight
• Knowledge of Azure cloud environment, Tomcat server management

Experience required.

• A Professional degree, preferably Computer Science or Information Technology
• 1+ years of IT Technical support experience
• Experience working with JIRA and Kanban board
• Good understanding of Process Design documents, technical design documents within the automation space
• Good communication and attention to details

Roles & Responsibilities:

• Ability to work in different time shifts per business need (Shift : 5:30am EST to 3.00pm EST )
• Respond to and resolve incidents and service requests in a timely manner
• Monitor application performance and implement performance improvements as needed
• Provide technical support to end users and stakeholders, addressing their queries and concerns
• Work independently and conduct root cause analysis for recurring issues and recommend long term solutions
• Provide technical support and initial response for Automation RPA BOTS (UiPath/PEGA/.Net services)
• Develop on-demand reports from production database

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 345,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

About us:
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.