Job Description

Develops and implements processes and programs designed to maximize employee productivity, performance, and engagement.

Job Responsibility

• Passion for customer experience.
• Ability to communicate both written and orally, accurately, and effectively across different roles and cultural backgrounds.
• Identifies skill or knowledge gaps among the organizations employee population and develops training content in response to identified training needs.
• Conducts needed assessments, focus groups, or employee interviews with the goal of identifying areas for improvement.
• Gathers data describing organizational structures, business and operating procedures, reporting relationships, and team interactions.
• Selects training tools or training delivery mechanisms, based on the material being taught and the audience being targeted.
• Implements interventions meant to address performance issues or gaps and monitors program progress to completion.
• Creates and maintains course content, manuals, or other training materials.
• Coordinates guest trainers or subject matter experts.
• Assesses the impact of training programs by measuring employee understanding of the subject matter.
• May assist with management or executive development programs.
• Operates under general guidance and work assignments are varied and require interpretation and independent decisions on course of action.
• Ability to accommodate hybrid work schedule including three (3) days onsite/in-office & two (2) days remote weekly.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• Bachelor's Degree required, or equivalent combination of education and related experience.
• 1-3 years of relevant experience, required.

*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

The salary range for this position is $58,500-$85,720/year

Salary ranges shown on third-party job sites may not accurately reflect ranges provided by Northwell Health. Candidates should check Northwell Health Careers for accurate information and discuss salary/hourly details and our comprehensive benefits with a recruiter, if selected for an interview.