Library Resources Support Specialist
Kennesaw, Georgia
Employer: Kennesaw State University
Industry: LIB-University Libraries
Salary: Competitive
Job type: Full-Time
About Us
Are you ready to join a community leading in innovative teaching and learning? Kennesaw State University is one of the 50 largest public institutions in the country. With our growing enrollment and global reach, we are enjoying increased prominence among Georgia's colleges. We offer more than 150 undergraduate, graduate, and doctoral degrees to over 43,000 students. Our entrepreneurial spirit, high-impact research, and Division I athletics also draw students from throughout the region and from 92 countries across the globe. Our university's vibrant culture, career opportunities, mission and values and rich benefits make us an employer of choice. We are part of the University System of Georgia . Kennesaw State will exemplify the power and promise of a student-centered, research-driven university. Our institutional values are student-inspired, promise-fulfilling, true to ourselves, elevational, open and impact-generating. In addition, we support the University System of Georgia core values of accountability, excellence, integrity and respect. We are searching for talented people to join Kennesaw State University. Come to KSU and find your passion.
Location
Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.
Job Summary
Responsible for support and maintenance of library applications and systems. Works closely with third-party vendors and various departments within the university to configure, support, upgrade, test, troubleshoot, document, and provide training for library applications. Maintains the internal communications lines for the Resource Strategy and Management Unit and serves as first-line troubleshooting for internal tickets.
Responsibilities
KEY RESPONSIBILITIES:
1. Provides support and maintenance of library applications, including but not limited to configuration, security settings, problem resolution, monitoring, testing, troubleshooting, documenting, and providing end-user training
2. Works closely with multiple internal teams across disparate groups to resolve client support issues
3. Understands customer requests and provides support for units across the library as well as library users
4. Update and resolve service requests and tickets in a timely and professional manner
5. Escalates issues to members of Resource Strategy and Management, University Information Technology Services, library employees, and vendors as appropriate
6. Collaborates closely with project managers to provide updates on project progress and communicate issues that may impact project success
7. Contributes to the development of best practices and standard operating procedures within the Resource Strategy and Management Unit.
Required Qualifications
Educational Requirements
High School diploma or equivalent
Required Experience
Two (2) years of related experience
Preferred Qualifications
Preferred Educational Qualifications
Advanced degree from an accredited institution of higher education in a related field
Preferred Experience
Experience in higher education
Experience in libraries
Experience installing and supporting cloud based and on-premises enterprise applications
Knowledge, Skills, & Abilities
ABILITIES
Able to handle multiple tasks or projects at one time meeting assigned deadlines
KNOWLEDGE
Knowledge installing and supporting cloud based and on-premises enterprise applications
SKILLS
Strong communication and interpersonal skills with a focus on customer service and the ability to communicate technical concepts to non-technology staff
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e. Microsoft Windows, Mac OS, Microsoft Office 365 suite and other business applications)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette
USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .
Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.
For additional information or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu.
Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
Background Check
Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening
results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.
All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.
https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf
Are you ready to join a community leading in innovative teaching and learning? Kennesaw State University is one of the 50 largest public institutions in the country. With our growing enrollment and global reach, we are enjoying increased prominence among Georgia's colleges. We offer more than 150 undergraduate, graduate, and doctoral degrees to over 43,000 students. Our entrepreneurial spirit, high-impact research, and Division I athletics also draw students from throughout the region and from 92 countries across the globe. Our university's vibrant culture, career opportunities, mission and values and rich benefits make us an employer of choice. We are part of the University System of Georgia . Kennesaw State will exemplify the power and promise of a student-centered, research-driven university. Our institutional values are student-inspired, promise-fulfilling, true to ourselves, elevational, open and impact-generating. In addition, we support the University System of Georgia core values of accountability, excellence, integrity and respect. We are searching for talented people to join Kennesaw State University. Come to KSU and find your passion.
Location
Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.
Job Summary
Responsible for support and maintenance of library applications and systems. Works closely with third-party vendors and various departments within the university to configure, support, upgrade, test, troubleshoot, document, and provide training for library applications. Maintains the internal communications lines for the Resource Strategy and Management Unit and serves as first-line troubleshooting for internal tickets.
Responsibilities
KEY RESPONSIBILITIES:
1. Provides support and maintenance of library applications, including but not limited to configuration, security settings, problem resolution, monitoring, testing, troubleshooting, documenting, and providing end-user training
2. Works closely with multiple internal teams across disparate groups to resolve client support issues
3. Understands customer requests and provides support for units across the library as well as library users
4. Update and resolve service requests and tickets in a timely and professional manner
5. Escalates issues to members of Resource Strategy and Management, University Information Technology Services, library employees, and vendors as appropriate
6. Collaborates closely with project managers to provide updates on project progress and communicate issues that may impact project success
7. Contributes to the development of best practices and standard operating procedures within the Resource Strategy and Management Unit.
Required Qualifications
Educational Requirements
High School diploma or equivalent
Required Experience
Two (2) years of related experience
Preferred Qualifications
Preferred Educational Qualifications
Advanced degree from an accredited institution of higher education in a related field
Preferred Experience
Experience in higher education
Experience in libraries
Experience installing and supporting cloud based and on-premises enterprise applications
Knowledge, Skills, & Abilities
ABILITIES
Able to handle multiple tasks or projects at one time meeting assigned deadlines
KNOWLEDGE
Knowledge installing and supporting cloud based and on-premises enterprise applications
SKILLS
Strong communication and interpersonal skills with a focus on customer service and the ability to communicate technical concepts to non-technology staff
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e. Microsoft Windows, Mac OS, Microsoft Office 365 suite and other business applications)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette
USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .
Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.
For additional information or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu.
Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
Background Check
- Standard Enhanced
Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening
results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.
All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.
https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf
Created: 2024-08-31
Reference: 276559
Country: United States
State: Georgia
City: Kennesaw
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