Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

We are looking for passionate and talented people to join our logistics team, the team aims to provide better products and experience, better delivery costs, strengthen industrial supply chain capabilities, and enhance platform reputation and long-term value.

Responsibilities:
- Responsible for the 3PL logistics experience, deepdive the top painpoints and root cause for 3PL logistics experience.
- Optimize the governance policy and design the motivation mechanism to drive 3PL merchants optimize overall experience.
- Optimize the merchant fulfillment experience, including merchant visit, merchant fulfillment painpoint analysis and tracking, and set corresponding experience indicators for optimization.
- Analyze merchant profiles and gain a deep understanding of performance requirements. Output fulfillment strategy for different merchant layers.
- Responsible for the governance rules and motivation design of merchants, including the formulation and implementation of assessment rules and motivation design.
- Responsible for market competition research, improving platform merchants' fulfillment capabilities and barriers.

Qualifications

Minimum Qualifications:
- Bachelor's degree in business, logistics transportation, operation management or equivalent
- 5 years of working experience in e-commerce logistics or equivalent
- Understanding of eCommerce marketplace operation and governance policy
- Program management experience with excellent communication skills
- Self-motivated and results driven, analytical and data driven

Preferred Qualifications:
- Merchant solution related experience
- Experience with an E-commerce platform

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2