Manager - Change Management (Hybrid)

Description

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?



At United, we offer more than jobs, we build careers. Our HR team is passionate about growing our diverse, inclusive, and equitable workplace where everyone can thrive. We empower our team members to pursue unique career paths, promote a culture where all employees feel included and empowered to a make a measurable difference in our success, and value the achievements and advancement of our diverse workforce. Join our team and chart your own uniquely United career journey!



Key Responsibilities:

The Change Management Manager directly supports frontline field leaders and employees in the adoption of new tools, technologies and processes. They will be responsible for helping hire, train, prepare and support by being actively engaged in those projects and collectively delivering feedback to project owners. As a collateral owner of an above-the-wing and/or below-the-wing portfolio, this individual will be involved in large and small enterprise projects and may have direct reports on their team. This role supports the Airport Operations (AO) organization in end-to-end change management from researching and interpreting data that drives organizational change management strategies to project management to tactical change activities throughout the system. Works closely with key stakeholders to ensure United's AO organization is prepared to shift and readily adapt to new tools/technology/processes to deliver great customer service to our travelers around the world every day. It is critical that this role establish and maintain strong business relationships with both senior and operating-level business leaders, including our frontline coworkers, and be a key interface with the business. In particular, the leadership of this role to collaborate with Customer Strategy and Innovation, Digital Technology, Communications & Training will be essential to the success of the broader team.

• Lead the development of all change management deliverables - including capability & process models, stakeholder impact assessments and support the development of training and communications content for impacted collaborators
• Serve as the advocate for frontline coworkers in the scope definition and business analysis of airline platform transformation projects
• Define and analyze the organizational change impacts for internal partners affected by a project
• Dotted line to lead team of field front-line champions to manage organizational change / impact
• Partner with organizational leadership, communication, training, and business support teams to develop integrated organizational change activities for all target audiences
• Facilitate various changes planning sessions with project SMEs, leaders and managers to define the change management process of for project initiatives

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table.

Qualifications

What's needed to succeed (Minimum Qualifications):

• 4+ years of relevant experience
• Some consulting experience in Change Management
• Experience in designing or facilitating change management workflows, collaboration and/or support
• Knowledge working with Microsoft Office suite including PowerPoint, Excel and SharePoint
• Exceptional communication skills, both written and verbal
• Excellent active listening skills, strong organization and project management skills
• Must be a great teammate and have the ability to work collaboratively with others
• Proven strength in business writing and communications
• 20-50% travel
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is a crucial function of the position

What will help you propel from the pack (Preferred Qualifications):

• 4+ years of consulting experience in Change Management
• 2+ years of management experience
• Experience facilitating groups of individuals to unstructured outcomes
• Proficiency with Vengage and other Change Management tools
• Preferred certification in Change Management methodologies (e.g. Prosci Certified Change Practitioner, Certified Change Management Professional™ (CCMP™)) with program level experience in leading strategy/execution of Change Management deliverables, across multiple workstreams
• Knowledge of change management principles, methodologies and tools
• Experience in motivating change management methodologies in aviation and/or frontline employees'/operations
• Knowledge of quantitative and qualitative research methods, data collection & analysis and data visualization
• Ability to interpret data, analyze results using statistical techniques and providing ongoing reports
• Prior direct supervision experience having a direct report(s) and Airport Operations leadership experience
• Strong written and verbal communication skills, including presenting ideas and concepts to leadership

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.