Manager, Insider Risk Management Program (IRMP) - Houston, TX

Company Overview

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.

What sets us apart is our relentless focus on three core values: People, Quality and Service. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you'll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let's revolutionize healthcare, together. Join us and be a part of something extraordinary.

Position Summary

At Empower, the role of the Insider Risk Management Program (IRMP) Manager is central to our commitment to excellence and integrity, ensuring that our operations are safeguarded against insider threat incidents. Our IRMP Manager is instrumental in maintaining tools, training, and capabilities to measure, detect, and contain undesirable behavior of trusted accounts within Empower. This meticulous work not only supports the success of our Insider Risk Management Program but also protects Empower's operations and customers.

In this vital role, you will be responsible for the development, implementation, and management of Empower's IRMP. This role requires a proactive approach to identifying, assessing, and mitigating risks associated with insider threats. Additionally, you will collaborate closely with Empower's Legal, Information Technology, and Human Resources Departments to develop and execute the IRMP Policy.

By managing the IRMP, you will help safeguard our operations against insider threat risks and promote risk-aware behavior amongst Empower's employees. This position offers a unique opportunity to contribute to a team that values transparency and collaboration, while also providing you with a platform to grow professionally and make a significant impact in the healthcare sector.

Joining Empower means becoming part of a passionate team dedicated to expanding access to quality, affordable medication. Here, your work as an IRMP Manager will directly contribute to our overarching goal of enhancing patient care and fostering innovation in pharmacy. We invite you to bring your skills and enthusiasm to Empower, where you will find not just a job, but a community committed to making a difference in the lives of others.

Duties and Responsibilities

• Develops and maintains the IRMP Policy to include Governance Structure, ensuring it aligns with the Empower's strategic objectives and compliance requirements.
• Leads insider risk remediation efforts, including the development of action plans and mitigation strategies.
• Coordinates with Information Technology (IT), Operations, and Security to integrate technical and non-technical measures into the IRMP.
• Supervises the IRMP Core Team responsible for conducting risk assessments/scoring, analysis, and operation of the Risk Management Tool.
• Manages the escalation process for insider risks, ensuring timely and appropriate communication with the Insider Risk Management Working Group (IRMWG) and leads recurring meetings with the IRMWG.
• Conducts thorough insider risk investigations, collaborating with Legal, IT, Finance, and Human Resources as necessary.
• Provides regular performance updates and suggests areas of improvement/optimization to the IRMP Steering Committee.
• Fosters a collaborative and innovative work environment, encouraging accountability, creativity, and continuous improvement within the team.
• Provides mentorship and professional development opportunities to team members, supporting their growth and success within the organization.
• Evaluates employee performance, provides feedback and coaching as needed, and prepares performance evaluations for employees.
• Develops and fields training and education concerning the IRMP to Empower's employees.
• Establishes key performance indicators (KPIs) and metrics to assess the effectiveness of the IRMP.
• Regularly reviews and analyzes these metrics to identify trends, gaps, and areas for improvement.
• Engages with external partners, industry groups, and professional organizations to stay informed about the latest trends, best practices, and emerging threats in insider risk management.
• Leads the insider threat incident response process, ensuring that all incidents are thoroughly investigated, documented, and resolved in alignment with legal and regulatory requirements.
• Ensures the IRMP complies with relevant legal and regulatory requirements and prepares for and manages internal and external audits related to insider risk management.
• Conducts insider risk assessments during mergers, acquisitions, or other significant organizational changes, and develops and implements risk mitigation strategies to protect Empower's assets and operations.
• Continuously assesses and recommends new technologies, tools, and methodologies to enhance the IRMP's capabilities in detecting and mitigating insider threats.
• Develops and leads communication campaigns to raise awareness of insider risks and promote a culture of security across Empower.
• Proactively engages with various departments to identify potential insider risks associated with new projects, initiatives, or changes in the organization, and provides guidance on mitigating these risks.
• Manages the budget and resources allocated to the IRMP, ensuring that the program is adequately funded and staffed to meet its objectives.
• Regularly reviews and updates IRMP processes, policies, and procedures to reflect changes in the threat landscape, organizational structure, or regulatory requirements.
• Designs and conducts scenario planning exercises and simulations to test the organization's readiness to handle insider threats, using the outcomes to refine response plans and improve overall preparedness.
• Performs other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the responsibilities of the job, the employee is required to talk and listen. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The vision abilities required by this job include close vision.

Knowledge and Skills

• Strong understanding of insider risk management frameworks and best practices.
• Excellent analytical and leadership skills.
• Excellent attention to detail, accuracy, and organization.
• Ability to maintain confidentiality, and to exercise discretion and good judgment.
• IRMP Manager Certificate preferred.

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Experience and Qualifications

• Bachelor's degree in law, Business Administration, Information Security, or related field.
• Minimum of 5 years' experience in corporate insider risk management or related area.
• Previous experience managing, evaluating, and directing the work of others.
• Experience with policy creation, risk assessment, incident management, and incident tracking.

Employee Benefits, Health, and Wellness

• No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden.
• Onsite Health & Wellness - IV Therapy Drips: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels.
• Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family.
• Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family.
• Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off.
• Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions.
• Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance.
• FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA).
• 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.
• Company Paid Long-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time.
• Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options.
• Rewards & Recognition Program: Your hard work doesn't go unnoticed - enjoy rewards and recognition beyond your paycheck.

Additional Voluntary Benefits

• Accident Insurance: Pays a lump sum benefit to help cover expenses following an accidental injury.
• Hospital Indemnity Insurance: Enhance your peace of mind with supplemental hospital insurance for unexpected stays.
• Critical Illness: Protect your finances from the expenses of a serious health issue.
• Short-Term Disability: Protect your income during illness or injury with short-term disability coverage.
• Supplemental Life & AD&D: Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage.
• Legal Services: Access professional legal assistance to address concerns confidently.
• Identity Theft Protection: Safeguard your identity and finances with our identity theft protection benefit.
• Pet Insurance: Care for your furry family members with our pet insurance coverage.
• Employee Assistance Program: Confidential counseling and support services for a holistic approach to your well-being.