Manager-Risk Management

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Business Continuity Management (BCM) is essential in today's environment. The ability to prepare for and respond to a disruption such as a natural disaster, infrastructure failure, or pandemic is fundamental to our dedication to delivering for our customers and safeguarding our colleagues.

The BCM team is part of the Global Services Group (GSG) at American Express. The team is responsible for evaluating continuity risk, setting short- and long-term program objectives, maintaining relevant standards and procedures, evaluating continuity performance, and adjusting business operations in response to program results and actual disruptions. Our team partners with all business units across American Express to ensure BCM program policy (AEMP05) and standards are met.

This is an Enterprise-wide role and reports to the Director of Business Continuity Management - Reporting & Oversight.

The Manager, Business Continuity Management - Reporting & Oversight, will have several key responsibilities:

• Create dashboards that provide key program insights and highlight areas of risk through reporting and data visualization.
• Prepare and analyze reporting for internal and Regulators, Risk Committee Board Members and Executive Leadership stakeholders to show the status of the BCM program.
• Serve as a liaison and business continuity subject matter expertise to business unit partners, to drive engagement and accountability to ensure successful execution of first line responsibilities within the BCM program framework.
• Lead any ongoing projects and program enhancements efforts.
• Synthesize program feedback and enhancements and incorporate it into program standards and guidance.

Minimum Qualifications:

• Proficiency in Excel and Tableau.
• Possess AXP organizational awareness and ability to apply knowledge, skillsets, and experience.
• Strong analytical skills with the ability to gather and interpret data to drive decision-making.
• Proven communication skills with an ability to translate data and analytics.
• Exceptional project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Relationship management and a consistent track record of positively collaborating with partners.

Preferred Qualifications:

• Familiarity with eGRC Archer application.
• Knowledge of industry standards and frameworks, such as FFIEC BCM Handbook or ISO 22301.
• Demonstrated relationship leadership skills with proven track record to influence without authority.

Qualifications

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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