Medical Assistant / Patient Service Coordinator - Erie

Are you a seasoned medical professional with a passion for patient care? Do you thrive in a fast-paced environment where no two days are the same? Look no further! Our rapidly growing practice is seeking an exceptional Medical Assistant / Patient Service Coordinator to join our Erie medical oncology team.

About Us:

At the Hillman Cancer Center, we're committed to providing top-notch oncology services to our community. As a Patient Service Coordinator, you'll play a pivotal role in ensuring seamless patient experiences both at the front desk and in clinical settings. Our collaborative team values excellence, compassion, and innovation.

What You'll Do:

• Patient Care: You'll be the friendly face that greets patients, assist physicians with rooming and taking vital signs, registering patients, and scheduling tests. Your empathy and attention to detail will make a difference in their healthcare journey.
• Front Office: From managing phone calls to handling administrative tasks, you'll keep our office running smoothly. Your organizational skills will shine!
• Team Player: Collaborate with our talented medical professionals, nurses, and administrative staff. Your teamwork will contribute to our success.
• Growth Enthusiast: As our practice expands, you'll be at the forefront of exciting developments. Your adaptability and enthusiasm will be rewarded.

Why Choose UPMC?

• We prioritize patient well-being and employee satisfaction.
• Discover the array of benefits awaiting you as a UPMC team member on our blog including tuition reimbursement of up to $6,000 per academic year at any accredited institution for you and your dependents.
• Progress through our dedicated Medical Assistant career ladder, designed to cater to various levels of education and experience.

Join our mission to make a meaningful difference in the lives of our patients. Apply today and take the next step in your healthcare career with UPMC Hillman Cancer Center!

Responsibilities:

• Completes vital signs, specimen testing and EKGs as needed.
• Organizes daily schedule of patients, greet patients and assigns rooms.
• Orders supplies for unit as necessary.
• Maintains competency requirements.
• Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.
• Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.
• Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
• Other Duties as Assigned.
• Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.
• Anticipates and responds to meet customer needs.
• Respond appropriately to crisis situation as a team member.
• Participates in interdisciplinary activities such as staff meetings and other committees as assigned.
• Assists in the registration of patients to include verification and confirmation of health insurance coverage.
• Immediately report any situation that may impact safety of patients, visitors and staff.
• Provides front desk coverage as assigned.
• Continuously monitors the environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.
• Account for all customers in the clinic.
• Provides coordination and supervision in the lobby/waiting room.
• Serve as liaison between customers and clinic staff.
• Collects 100% of copays daily and correctly balances at the end of each day.
• Coordinates scheduling to include testing.
• Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technicians.

Qualifications:

UPMC has a robust career ladder for Medical Assistants and Patient Service Coordinators. Explore this opportunity to see how you can use your skills to make a difference!

Applicants will be placed in the appropriate job title & salary based on their experience and education.

Medical Assistant:

• High school diploma or equivalent is required.
• Patient care experience preferred.

Salaries range from $16.74 - $18.80 - $25.57 hourly

Medical Assistant, Senior:

• High school diploma or equivalent is required.
• Successful completion of Medical Assistant Program or equivalent hospital program (LPN/RN/EMT)
• OR successful completion of certification examination (AMT, AAMA, NAHP, NCCT, or NHA)
• OR at least 1 year of patient care experience.
• Must be responsible and demonstrate proficiency in three practice category-specific tasks as determined by the manager.
• Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.

Salaries range from $16.84 - $19.57 - $25.72 hourly

Medical Assistant, Expert:

• Successful completion of Medical Assistant Program or equivalent hospital program (LPN/RN/EMT)
• OR successful completion of certification examination (AMT, AAMA, NAHP, NCCT, or NHA) and 1 year of patient care experience
• OR at least 2 years of patient care experience.
• Must successfully complete the UPMC Preceptor training and serve as a preceptor and mentor to newly hired team members.
• Must be responsible and demonstrate proficiency in all practice category-specific tasks as determined by the manager.

Salaries range from $16.94 - $20.32 - $25.87 hourly

Patient Service Coordinator:

• High School graduate or equivalent required.
• Minimum of three years of direct patient care and or phlebotomy experience.
• Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.
• Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups.
• Possesses excellent organizational skills.

Salaries range from $16.94 - $20.32 - $25.87 hourly

Licensure, Certifications, and Clearances:

• Medical Assistant or Phlebotomy licensure preferred
• CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire
• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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