Medical Office Assistant - Ophthalmology

Healthcare Experience REQUIRED

Why UT Southwestern?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the #1 hospital in Dallas-Fort Worth for the sixth consecutive year, we invite you to continue your healthcare career with us at William P. Clements and Zale Lipshy University Hospitals. You'll discover a culture of teamwork, professionalism, and consistent opportunities for learning and advancement into leadership roles.

Job Summary

Main duties of position will include:

• Prior Authorizations
• Patient financial assistance applications
• Assist with Statements of Medical Necessity
• Drafting appeal letters
• Assisting with patient forms such as FMLA Phone calls to alert patients that an order for labs or imaging has been placed
• Request medical records

Experience and Education

High School diploma or equivalent, certified in cardiopulmonary resuscitation (CPR) or Basic Life Support (BLS) certification, course accredited by the American Heart Association (AHA) or American Red Cross (ARC) by first day of employment is required. Completion of Medical Assistant training in an approved program, or one (1) year experience patient care in a physician office practice. Will accept completion of EMT or Paramedic Training Program.

Job Duties

• Performs procedures such as visual acuity, eye muscle balance, developmental and/or musculoskeletal screening. Draws blood specimens from patients and performs related clinical duties.
Escorts or transports patients to exam or treatment rooms.

• Assists in care of patients by preparing exam rooms for patient care, facilitating use of diagnostic equipment, and ensuring availability of needed patient information, such as reports of diagnostic exams and medical records.

• Takes, records, and reports patient vital signs using medical equipment.

• Inspects equipment and facilities visually and physically to ensure patient safety and proper functioning of all equipment.

• Serves as preceptor and resource for newly-hired medical assistants by actively participating in their integration and assimilation into the department.

• May provide occasional working supervision to non-licensed medical and/or clerical office support personnel.

• Functions as a clinic safety officer, verifying each employee's knowledge of fire safety and the evacuation plan for the work area. Responds to patient questions regarding their accounts, billing, and insurance.

• Documents patients care interventions and education in medical records.

• Performs variety of administrative/clerical duties, such as receiving and scheduling patient appointments, distributing mail, and preparing reports and correspondence. Ensures appropriate patient consent and authorization forms are obtained for research and/or medical treatment.

• Maintains current customer service, clinical, and technical skills by attending training programs and seminars to continue level of competency and ensure compliance with departmental policies and procedures. Maintains adequate stock of supplies as required for work area.

• Duties performed may include one or more of the following core functions: a) Directly interacting with or caring for patients; b) Directly interacting with or caring for human-subjects research participants; c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.

• Performs other duties as assigned.

• Other Duties: Performs other duties as assigned.

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information

To learn more about the benefits UT Southwestern offers visit https://www.utsouthwestern.edu/employees/hr-resources/

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.