Medical Scheduler / Office and Administrative Specialist, Senior

When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives.

Job Details

Working Title: Medical Scheduler
Agency: Human Services Department

• Job ID: 79932
• Location: St. Peter
• Telework Eligible: No
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 09/04/2024
• Closing Date: 09/11/2024
• Hiring Agency/Seniority Unit: Human Services Dept / DHS St Peter AFSCME
• Division/Unit: St Peter / FOR Medical Svcs
• Work Shift: Day Shift
• Work Hours: 8:00am - 4:30pm
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $21.90 - $29.65 / hourly; $45,727 - $61,909 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 206 - Clerical/AFSCME
• Work Area: St Peter Regional Treat Ctr
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities : Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Job Summary

Candidates may be eligible for hiring bonus up to $2,500!

The Minnesota Department of Human Services (DHS) is seeking qualified and enthusiastic individuals to join our Forensic Services within the Direct Care and Treatment (DCT) division of agency.

The Forensics Services campus in St. Peter is comprised of the Forensic Mental Health Program and the Forensic Nursing Home.Forensics Servicesprovides mental health evaluation and treatment services to individuals diagnosed with a mental illness who present a risk to public safety. This is a safe and secure treatment environment.

Under general supervision, provides administrative, clerical and accounting services for the Forensic Mental Health Program (FMHP) Health Services Department and other FMHP departments as assigned. Participate within the multidisciplinary team, demonstrating strong communication skills through writing, non-verbal behaviors and speaking, respect, professional ethics and a spirit of collaboration. To schedule and coordinate all outside Forensic Mental Health Program medical appointments and process all patient medical claims.

Maintain knowledge of organizational policies and procedures, and take measures to ensure a safe, secure and therapeutic environment. Represent the mission, vision and goals of the organization. Encourage patient participation in the forensic services treatment program. The OASS must be able to perform the essential functions of the job, with or without reasonable accommodation.

• To perform administrative support and clerical duties to ensure the needs of the Health Services Director, RNAS, RNS, nursing staff, medical staff, psychiatric staff, dental staff, and other departments are met.
• Create and maintain complex medical appointments for FMHP nursing staff, medical practitioners, psychiatric practitioners, and dental staff.
• Under general supervision/procedural control, provides accounting services to Forensic Services patients related to medical services offered through FMHP referrals. Analyze medical claims, obtain insurance estimate of benefits, approve charges and submit to accounts payable for reimbursement.
• To conduct business on behalf of Health Services in a prompt, efficient, and courteous manner.
• To maintain a safe and secure facility so that patients receive quality professional services in a therapeutic

Qualifications

Minimum Qualifications

Two (2)years of experience providing administrative support to management. Experience must demonstrate the following:

• Knowledge of medical organizations and medical profession terminology.
• Understanding of general accounting principles sufficient to fulfill medical billing procedures.
• Ability to multi-task, organize, and prioritize work independently to meet the demands of the workload with interruptions.
• Strong written and oral communication skills sufficient to provide clear, concise, courteous, prompt, and effective service in person and via email, phone, or video conference.
• English language, spelling, and grammar skills sufficient to compose, analyze, edit, and independently summarize data, reports, and process responses with minimal review.
• Interpersonal skills sufficient to effectively, professionally, and courteously develop and maintain internal and external relationships and address needs from clients, staff, public, media, legislative personnel, advocacy groups, or other constituents.
• Proficiency in the use of technology and business software including Microsoft Office Suite including Outlook, Word, SharePoint, Excel, Access, and PowerPoint.
• Database skills sufficient to create,retrieve, and analyze information in databases and Excel spreadsheets.
• Ability to maintain a high level of confidentiality in dealing with information and issues that aresensitive nature.

Preferred Qualifications

• Experience scheduling/coordinating medical appointments for a wide variety of referrals.
• Knowledge of State of Minnesota's MMIS, MN-ITS, and Connex software systems to verify patient's benefits and eligibility status.
• Ability to translate medical bills, verify proper CPT coding and determine eligibility of benefits.
• Ability to comprehend complex medical records and respond to requests for information from multiple disciplines and organizations.
• Previous experience working in a secured facility.
• Previous experience assisting with tracking and managing budget records.
• Knowledge of Minnesota rules, regulations, statutes, policies and procedures and the legal requirements of data privacy as they relate to staff and clients so that appropriate action, responses and solutions to problems can be developed.
• Ability to make critical decisions concerning public/media contact whilefollowing department policies and standards.
• Knowledge of Forensics divisions and organizationalstructure to facilitate appropriate actions as well as to plan and coordinate department-wide activities or conduct special projects.
• Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

EDUCATION VERIFICATION -Applicants will be required to provide a copy of their high school diploma at time of interview OR copies of their college transcript or college degree/diploma at time of interview. Copies of the college degree/diploma are acceptable ONLY if it clearly identifies the field in which it was earned.

Application Details

How to Apply

Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us . For additional information about the application process, go to http://www.mn.gov/careers .

Contact

If you have questions about this position, contact Jaime Flynn at jaime.e.flynn@state.mn.us or 507-985-2008 .

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Susan Mwangi at susan.mwangi@state.mn.us .

About Human Services Dept

DHS operates a highly specialized behavioral health care system that serves people with mental illness, substance abuse disorders, and developmental and intellectual disabilities. This includes psychiatric hospitals and other inpatient mental health treatment facilities; inpatient substance abuse treatment facilities; dental clinics, group homes, vocational sites, and sex offender treatment facilities.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov )

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.