Meditech Pharmacy Applications Analyst

HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our client's success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.

At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Title: Meditech Pharmacy Applications Analyst

Job Description:

The Meditech Pharmacy Applications Analyst is responsible for reviewing, analyzing, evaluating, and developing clinical Meditech application tools to meet customer needs; support project implementation activity; document requirements and define scope and objectives. The Analyst's primary goal is to support our clients with system breaks/fixes, system changes and enhancements, and ongoing system maintenance, including system testing, troubleshooting, and issue management. Support technical application(s) across multiple environments with a primary focus on Meditech Client/Server Pharmacy modules. Strong communication and teamwork skills are required. This position works under general supervision.

Primary Responsibilities:

• Maintain and support Meditech Client/Server EHR and supporting functionality.
• Maintenance and support of the Pharmacy modules such as PHA, ERX, and OE.
• Responsible for building and maintaining Pharmacy order sets.
• Responsible for building and maintaining Pharmacy functionality, including but not limited to formulary, labels, eMAR, BMV, and allergies.
• Provide end-user support for hospital applications and systems.
• Support and maintain Meditech application dictionaries and configurations.
• Provide technical support for various external interfaces and integrations to 3rd party systems and partner sites.
• Review, schedule, test, implement and document any system modifications, upgrades or application changes.
• Troubleshoot system issues to resolution and provide timely and high-quality customer service.
• Escalate issues to the vendor as needed and monitor vendor tickets for resolution.
• Provide after-hours "on-call" support to troubleshoot and resolve system issues.
• Work with client users and functional teams as needed.
• Adheres to change management process for break fixes and any system changes.
• Performs system testing to ensure that all product functions work as designed.
• Assist in documenting detailed descriptions of user needs, program functions and steps required to develop or modify computer programs.
• Documents all build activities in conjunction with updating vendor-provided application specifications and performing integration and unit testing; adheres to version control processes.
• Experience collecting user requirements, translating them to system feature enhancements, and requesting enhancements from a system administrator.
• Ability to evaluate and analyze EHR features and functionality for problem resolution.
• Provide support for the correct operational and clinical processes aligned with the client's best practices.
• May exercise independent judgment to determine the appropriate course of action to be taken based on the analysis performed and all possible solutions.
• Successfully engages in multiple initiatives simultaneously.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
• Maintains a positive work atmosphere by behaving and communicating in a manner that promotes a favorable working relationship with customers, clients, co-workers and management.
• Other duties as assigned.

Knowledge, Skills and Abilities (KSAs):

• Meditech build, testing and implementation experience.
• A minimum of three (3) years of application analysis and coordination experience, OR five (5) years of professional/technical experience in health care involving clinical workflow/operations or clinical systems support preferred.
• Knowledge of Pharmacy processes and workflows required.
• Experience building and supporting Meditech Client/Server Pharmacy modules.
• Experience with Meditech Client/Server 5.67 a plus.
• Experience supporting and participating in a Meditech upgrade a plus.
• Excellent troubleshooting skills, with the ability to communicate resolutions to customers.
• Excellent communication, interpersonal, and organizational skills.
• Excellent client, vendor, project team, and employee relationship skills.
• Well-developed analytical, problem-solving, and multi-tasking skills.
• Strong work ethic, team and customer service orientation, proven dependability and promptness.

Education and Experience:

• Bachelor's degree in Computer Science, Information Technology or equivalent education and experience.
• 2 to 3 years of experience in a professional capacity within a computing environment, with a demonstrated progression in responsibilities.
• 2 to 3 years of experience with maintenance and support of Meditech Client/Server Pharmacy modules.
• Experience utilizing ticket management system ServiceNow preferred.
• Previous Healthcare Industry Experience Required.