Meditech Revenue Cycle Applications Analyst

Title: Meditech Revenue Cycle Applications Analyst

Job Description:

The Meditech Revenue Cycle Applications Analyst is responsible for reviewing, analyzing, evaluating, and developing clinical Meditech application tools to meet customer needs; support project implementation activity; document requirements and define scope and objectives. The Analyst's primary goal is to support our clients with system breaks/fixes, system changes and enhancements, and ongoing system maintenance, which can include system testing, troubleshooting, and issue management. Support technical application(s) across multiple environments with a primary focus on Meditech Client/Server Revenue Cycle modules, with a focus on Registration and Scheduling. Strong communication and teamwork skills are required. This position works under general supervision.

Primary Responsibilities:

• Maintain and support Meditech Client/Server EHR and supporting functionality.
• Maintenance and support of the Meditech Revenue Cycle modules such as ADM, SCH, ABS, BAR, and ARM.
• Responsible for troubleshooting, building and maintaining the Scheduling (SCH) module, including but not limited to resources, appointments, notifications, etc.
• Responsible for troubleshooting, building and maintaining the Registration (ADM) module, including but not limited to admissions, visits, patient discharge errors, etc.
• Responsible for troubleshooting, building and maintaining the modules related to patient billing.
• Provide end-user support for hospital applications and systems.
• Support and maintain Meditech application dictionaries and configurations.
• Provide technical support for various external interfaces and integrations to 3rd party systems and partner sites.
• Review, schedule, test, implement and document any system modifications, upgrades or application changes.
• Troubleshoot system issues to resolution and provide timely and high-quality customer service.
• Escalate issues to the vendor as needed and monitor vendor tickets for resolution.
• Provide after-hours "on-call" support to troubleshoot and resolve system issues.
• Work with client users and functional teams as needed.
• Adheres to change management process for break fixes and any system changes.
• Performs system testing to ensure that all product functions work as designed.
• Assist in documenting detailed descriptions of user needs, program functions and steps required to develop or modify computer programs.
• Documents all build activities in conjunction with updating vendor-provided application specifications and performing integration and unit testing; adheres to version control processes.
• Experience collecting user requirements, translating to system feature enhancements, and requesting enhancements from a system administrator.
• Ability to evaluate and analyze EHR features and functionality for problem resolution.
• Provide support for the correct operational and clinical processes aligned with the client's best practices.
• May exercise independent judgment to determine the appropriate course of action to be taken based on the analysis performed and all possible solutions.
• Successfully engages in multiple initiatives simultaneously.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, of executives, managers, and subject matter experts.
• Maintains a positive work atmosphere by behaving and communicating in a manner that promotes a favorable working relationship with customers, clients, co-workers and management.
• Other duties as assigned.

Knowledge, Skills and Abilities (KSAs):

• Meditech build, testing and implementation experience.
• A minimum of three (3) years of application analysis and coordination experience, OR five (5) years of professional/technical expertise in health care involving clinical workflow/operations or clinical systems support preferred.
• Knowledge of Scheduling processes and workflows required.
• Experience building and supporting Meditech Client/Server Revenue Cycle modules.
• Experience with Meditech C/S SCH module required.
• Experience with Meditech Client/Server 5.67 a plus.
• Experience supporting and participating in a Meditech upgrade a plus.
• Excellent troubleshooting skills, with the ability to communicate resolutions to customers.
• Excellent communication, interpersonal, and organizational skills.
• Excellent client, vendor, project team, and employee relationship skills.
• Well-developed analytical, problem-solving, and multi-tasking skills.
• Strong work ethic, team and customer service orientation, proven dependability and promptness.

Education and Experience:

• Bachelor's degree in Computer Science, Information Technology or equivalent education and experience and,
• 2 to 3 years of experience in a professional capacity within a computing environment, with a demonstrated progression in responsibilities.
• 2 to 3 years of experience with maintenance and support of Meditech Client/Server Revenue Cycle modules.
• Experience utilizing the ticket management system ServiceNow is preferred.
• Previous Healthcare Industry Experience Required.