Member Services Representative

Job description

Medix is hiring a Member Service Representative for an a major health system in Richmond, VA.

Job Information:

• Schedule: Shift: 40 hours a week, 5 days a week / Must be able to work weekends - Will be scheduled between sometime 8:00am - 8:00pm
• This role is In person with an oppurtunity to go remote based on performance.

Requirements

• • Education: High school diploma or equivalent required. Associate's degree or higher in a related field is preferred.
  • Experience: Previous experience in customer service, preferably in a healthcare or insurance setting. Experience with Medicare plans and regulations is highly desirable.

Job Description:

• • • Responsible for handling incoming calls to effectively address eligibility, claim, and payment issues
    • May be required to provide off-phone assistance to customers and department leadership
    • Ability to work in a fast-paced environment to assist carriers and update billing information, establish payment plans, screen callers for financial assistance, and resolve charge and payment inquires
    • Ability to work in a fast-paced contact center handling incoming calls pertaining to payment resolution and patient inquiries. Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner
    • Provide quality service and customer satisfaction through effective communication
    • Responsible for all areas of customer service as it pertains to research and resolution
    • Handle (average) 50-70 inbound calls daily

Medix is a healthcare specific staffing agency, partnering with major health systems. We offer health, vision, and dental insurance, sick leave policy and a weekly pay schedule!

We are holding interviews ASAP, so apply now!