Member Services Representative
Virginia Beach, Virginia
Employer: Medix
Industry: Insurance
Salary: $18 per hour
Job type: Part-Time
Are you currently in the job market? Medix is hiring multiple Member Services Representatives for a large healthcare organization in Virginia beach, VA!
Location: Virginia Beach, VA
Schedule: 40 hours a week, 5 days a week, will be scheduled between 8am - 8pm - must be able to work weekends, eligible to move remote after 90 days
Pay: $18
Job Responsibilities:
Job Requirements
Interviews are taking place now - apply today!
Location: Virginia Beach, VA
Schedule: 40 hours a week, 5 days a week, will be scheduled between 8am - 8pm - must be able to work weekends, eligible to move remote after 90 days
Pay: $18
Job Responsibilities:
- Respond to member inquires via phone, email, or chat, providing accurate and timely information about their insurance coverage, benefits, and services
- Investigate and resolve issues related to billing, coverage, claims, and other member concerns. Ensure issues are handled efficiently and effectively to maintain high member satisfaction
- Clearly explain the details of insurance benefits, policy coverage, and procedures to members. Assist members in understanding their plans and how to access services
- Provide support with the claims process, including tracking claim status, explaining claim decisions, and assisting with any necessary follow-ups or appeals
- Maintain accurate records of member interactions, including detailed notes on inquiries, issues, and resolutions. Ensure all information is documented in compliance with company policies and procedures
- Adhere to regulatory requirements and company policies. Stay informed about changes in commercial insurance regulations and procedures
- Work closely with other departments, such as claims and enrollment, to address complex issues and provide comprehensive support to members
- Identify opportunities for process improvements and provide feedback to enhance the customer service experience
Job Requirements
- High School Diploma or equivalent
- 1 - 3 years of customer service experience
- Excellent communication
- Computer proficiency
- Problem-solving, conflict resolution
- Previous experience in customer service, particularly healthcare or insurance setting
Interviews are taking place now - apply today!
Created: 2024-08-22
Reference: 232299_1724165391
Country: United States
State: Virginia
City: Virginia Beach
ZIP: 23459
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