Member Services Representative

Richmond, Virginia

Employer: Medix
Industry: Insurance
Salary: $18 per hour
Job type: Part-Time
Are you in the job market? Medix is hiring multiple Member Services Representatives for a well known health system in Richmond, VA!

Location: Richmond, VA

Schedule: 40 hour weeks, 5 days a week - must be willing to work weekends, scheduled between 8am - 8pm

Pay: $18/ hour

Job Overview:
  • Handle incoming calls to address eligibility, claim, and payment issues
  • Provide off-phone assistance to customers and department leadership as needed
  • Assist carriers, update billing information, establish payment plans, and screen callers for financial assistance
  • Resolve charge and payment inquiries effectively
  • Operate in a fast-paced contact center environment, managing 50-70 inbound calls daily
  • Demonstrate strong listening skills and communicate clearly, concisely, and professionally
  • Deliver quality service and ensure customer satisfaction through effective communication
  • Manage all aspects of customer service related to research and resolution

Job Requirements:
  • High School Diploma or equivalent
  • Experience in Customer Service preferably in a healthcare or insurance setting
  • Experience with Medicare is desirable
  • Excellent communication and interpersonal skills
  • Ability to handle a face paced environment

Interviews are taking place now - apply today!
Created: 2024-08-22
Reference: 232299_1724181827
Country: United States
State: Virginia
City: Richmond
ZIP: 23222

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