New Mexico Works Career Development Specialist - Supervisor (HCA/ISD #7532)

$23.07 - $36.91 Hourly

$47,989 - $76,782 Annually

This position is a Pay Band 65

Posting Details

This posting will be used for ongoing recruitment and may close at any time. Applicant Lists may be screened more than once.

This job posting may be used to fill multiple vacancies.

Our Vision

• Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

• We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Our Goals

• Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
• Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
• Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
• Build the best team in state government by supporting employees' continuous growth and wellness.

Why does the job exist?

The New Mexico Works (NMW) Career Development Specialist (CDS) - Supervisor will:

• Provide supervision and oversight to CDS's who will assist Temporary Assistance to Needy Families (TANF) customers who have long-term barriers which prohibit them from meeting TANF mandatory requirements;
• Assist customers improve their housing situations, and mental health issues;
• Assist customers with applications for Social Security Disability benefits;
• Work closely with customers to identify their barriers, and help alleviate barriers to enable customers to apply for and secure permanent employment that will enable them to leave TANF.

How does it get done?

The New Mexico Works (NMW) Career Development Specialist (CDS) - Supervisor responsible for:

• Ensuring data entry is correct and completed in a timely manner for all NMW participants in Automated System Program and Eligibility Network (ASPEN) and WorkPath;
• Making recommendations for modifications to a participant IRP and/or WPA in accordance with HSD policies, assessment results, and Career Consultant recommendations;
• Working with TANF supervisors to ensure staff are held accountable for following procedures and protocols, as well as program outcomes;
• Regularly updating the TANF Manager of events impacting individuals receiving support and services;
• Working collaboratively with others to accomplish goals and assigned tasks;
• Meeting expected outcomes or advise supervisors of any needed direction, support, or resources to ensure attainment of expected outcomes;
• Participating fully, productively, and positively in team meetings to assist in achieving desired outcomes;
• Informing program staff of pertinent information that may assist in providing quality support to the department.

Who are the customers?

• This position serves TANF Limited Participation customers.

Ideal Candidate

The ideal candidate has:

• Experience with Creative Work Solutions in a leadership role;
• Experience working with the TANF Limited populations;
• Supervisory experience;
• ASPEN WorkPath experience;
• Ability to maintain motivation with a team;
• Ability to communicate effectively;
• Ability to multi-task.

Minimum Qualification

Associate's degree in Social Services, Education, Government, Human Resources or Business Administration and three (3) years of experience in customer service, administrative support, business administration, human resources, recruitment, placement, processing personnel transactions and/or eligibility determination in a private or public sector and/or social welfare program. Substitutions Apply. See Substitution Table below.

Substitution Table

These combinations of education and experience qualify you for the position:
Education Experience Education Experience 1 High School Diploma or Equivalent AND 5 years of experience OR High School Diploma or Equivalent AND 5 years of experience 2 Associate's degree in the field(s) specified in the minimum qualification AND 3 years of experience Associate's degree or higher in any field AND 5 years of experience 3 Bachelor's degree in the field(s) specified in the minimum qualification AND 1 year of experience 4 Master's degree or higher in the field(s) specified in the minimum qualification AND 0 years of experience
• Education and years of experience must be related to the purpose of the position.

• If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.

Employment Requirements

Must possess and maintain a valid New Mexico Driver's License.

Working Conditions

Long periods of sitting, standing, extended computer and telephone use. Excessive use of keyboard and viewing computer monitor. Repetitive hand movement. Ability to lift objects up to 25 pounds. The incumbent will be required to perform outreach and drive long distances. Travel to include overnight stays may be required.

Supplemental Information

Do you know what Total Compensation is? Click here

Agency Contact Information: Jolene Jaffa, (505) 690-9920. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.