Office & Administrative Support - Advanced (RLD #10107747)

$17.63 - $26.45 Hourly

$36,675 - $55,013 Annually

This position is a Pay Band 45

Posting Details

The Cannabis Control Division provides efficient licensing, compliance, and regulatory services to ensure the safe production, testing, sale, and consumption of commercial and medical cannabis by ensuring that licensed individuals are qualified to provide services in the cannabis industry. The Division issues licenses to cannabis producers, microbusiness producers, integrated microbusinesses, manufacturers, retailers, consumption areas, vertically integrated establishments, couriers, and testing and research laboratories. Additionally, the Division works in concert with the Department of Public Safety, Office of the State Engineer, Environment Department, other state agencies, tribes and pueblos to assist applicants to get licensed and assure compliance with all applicable state and local laws.

Why does the job exist?

The Office and Administrative Support will provide administrative support to the Cannabis Control Division's Compliance Manager and Compliance Team.

How does it get done?

This position provides efficient administrative support and quality customer service. Duties include, but are not limited to: Customer Service, Records Management and Compliance Administration. Functions include:
Assign incoming complaints to Investigators, enter complaint information into the complaint data base, generate acknowledgment and status letters to complainants and respondents, and monitor complaint statuses;
Assist Compliance Manager and Compliance Officers with assigning and scheduling inspections, vehicle reservations and financial preparation for travel;
Intake corrective action plans from licensees, update tracker and records and monitor compliance with corrective action plans;
Prepare written correspondence, statistical reports and status updates;
Process Inspection of Public Records Act requests;
Ensure timely, respectful and accurate communication with applicants, licensees, complainants, respondents, attorneys and other stakeholders to provide information and answer questions about complaint, investigation and inspection requirements, whether they are telephonic, electronic, or in person; and
Handle difficult customer situations with diplomacy and in a professional manner in order to achieve a successful outcome.

Who are the customers?

Our customers are licensed individuals, establishment owners or applicants from the cannabis industry and members of the public who are dependent on, or have an interest in the products and services the cannabis industry provides.

Ideal Candidate

The ideal candidate will be a purpose driven professional who is motivated and resourceful. The successful candidate must understand priorities and demonstrate the ability to proactively anticipate needs, drive improvements, complete tasks and projects with a thorough attention to detail, multi-task, and work independently. Exceptional data clean up and management, organization, communication (writing and verbal) and interpersonal skills are a must.

Minimum Qualification

High School Diploma or Equivalent and six (6) months of directly related experience in office administration. Substitutions Apply. See Substitution Table below.

Substitution Table

These combinations of education and experience qualify you for the position:
Education Experience 1 High School Diploma or Equivalent AND # of months or years of experience specified in the minimum qualification 2 Associate's Degree AND Zero years of experience
• Education and years of experience must be related to the purpose of the position.

• If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.

Employment Requirements

Must possess and maintain a valid Driver's License and successfully pass applicant background check.

Working Conditions

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Possible exposure to irate clients. Incumbent will work under stress and frequent time constraints. Computer use, long periods of sitting. May require overtime.

Supplemental Information

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Agency Contact Information: Laura Romero Halama (505) 476-4583. s">Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.