DEPARTMENT: GEORGIA SPORTS MEDICINE

FACILITY: Georgia Sports Medicine

WORK TYPE: Full Time

SHIFT: Daytime

SUMMARY:

The Office Coordinator is responsible for coordinating and overseeing all non-clinical staff workflow of the clinic in collaboration with the Practice Manager. Performs various clerical roles in lieu of staff absences and/or shortages. Assists Practice Manager with coordinating provider schedules to maximize patient access. Provides customer service to patient's families, visitors, physicians, coworkers, and other medical and non-medical personnel.

RESPONSIBILITIES:

* Oversee overall flow of non-clinical areas of the clinic to ensure patient satisfaction.
* Assists with scheduling and patient registration process as necessary,
* Ensures for appropriate front desk staffing in the clinic.
* Participates in monthly staff meetings to relay all pertinent information to staff and obtain staff feedback.
* Ensures proper supplies and resources are available for front office staff.
* Ensures that patients are treated courteously by office staff and that other visitors are screened and properly directed.
* Handles requests for information promptly and effectively.
* Manages resources effectively.
* Assists the Practice Manager with daily and monthly clinic reports as necessary.
* Assists in answering phone calls to provide assistance to patients, referring physician offices, and others who may call.
* Ensures that patients are treated with respect and dignity and are processed through the clinic as quickly as possible while maintaining quality of medical care.
* Demonstrates dependability, accountability, and flexibility.
* Assist Practice Manager in the development and implementation of a system to monitor and improve patient satisfaction on a regular ongoing basis.
* Handles confidential information with discretion for the patient, family, and/or co-worker.
* Demonstrates courtesy and respect towards patients, family members, co-workers and visitors.
* Maintains integrity of medical records.
* Communicates clearly and appropriately with physicians, APPs and other staff.
* Keeps abreast of all pertinent federal, state and facility regulations, laws and policies as they presently exist and as they change or are modified.
* Understands and adheres to compliance standards as they appear in the Corporate Compliance Policy, Code of Conduct, and Conflicts of Interest Policy.
* Demonstrates age-specific skills as required by position.
* Offers suggestions on ways to improve operations of department and reduce costs.
* Attends all mandatory education programs.
* Improves self-knowledge through voluntarily attending continuing education/certification classes.
* Maintains required competency levels as identified in written exams, skills checklists, skills labs, annual safety and health requirements as well as service excellence education hours requirements.
* Willing to cross-train in order to better assist co-workers and to provide maximum efficiency in department.
* Volunteers/participates on hospital committees, functions, and department projects.
* Manages resources effectively.
* Reports equipment in need of repair in order to extend life of equipment.
* Makes good use of time so as to not create needless overtime.

EDUCATION:

* High School Diploma or Equivalent

CREDENTIALS:

OTHER INFORMATION:

* Two years of hospital or physician practice experience preferred.

* Certified Nursing Assistant (CNA) or Medical Assistance certification preferred.

Southwell/Tift Regional Health System, Inc. is an Equal Opportunity Employer.