Office Manager

About Us
ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our Auto Auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.
We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive - and filled with the best people who are passionate about what they do.
We're excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!

Role and Team

• The Office Manager makes customer service a top priority by servicing our buyers and sellers with friendly and courteous service each day. This position reports directly to the General Manager, leads the front office team and coordinates the daily front office operations.

Responsibilities

• Oversee vehicle title processing, ensuring processing deadlines are met, monthly auditing and problem resolution
• Manage the front office staff which includes training, staffing, performance engagement and labor hour management
• Communicate with financial institutions regarding buyer floor plans
• Payment collection and processing; monitor accounts receivable and inactivate accounts as necessary
• Process daily banking deposits
• Facilitate weekly, monthly and quarterly compliance audits
• Cash handling
• Cascading company and customer communication and directives
• Ensuring dealer eligibility/dealer registration
• Ordering and maintaining supplies

Skills and Attributes

• Highly organized, detail oriented and consistent in the execution of job duties
• Excel in a fast paced, ever changing environment
• Customer focused, with an organized and systematic approach to the work
• Demonstrated ability to follow-through with both internal partners and external partners
• Self-motivated in order to drive efficiency, teamwork, and the best customer experience possible
• Ability to always demonstrate professional behavior
• Strong communication skills
• Leads through encouragement and coaching, navigates conflict through positive conflict resolution

Qualifications

• High School diploma or GED preferred
• Automotive/auction experience preferred
• Vehicle title experience preferred
• Must be 18 years of age and have a valid driver's license that meets the requirements
• Minimum 5 years of customer service and/or office management experience
• Minimum 2 years of leadership/supervisory experience
• Confidentiality and integrity while handling sensitive information
• Proven ability to manage deliverables and metrics against aggressive targets and timelines
• Proficiency with computer systems and applications

ADESA Benefits and Perks
Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!

Other Requirements
To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

• The physical activity requirements of the position range from Light to Medium Physical Work.
  • Frequent - standing, watching, touching, listening, walking, talking
  • Potential - running, jumping, yelling or other rapid or forceful movement in emergency situations
• Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.

Physical Working Conditions

This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.

• • Note: Refer to the Handbook and Policy Manuals for important addendum requirements to all job descriptions. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal Stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.