Title: Office Services Specialist

State Role Title: Administrative and Office Specialist II

Hiring Range: $29,622 - $31,000

Pay Band: 2

Agency: Virginia Department of Health

Location:LENOWISCO HQ

Agency Website:https://www.vdh.virginia.gov/

Recruitment Type: General Public - G

Job Duties

Utilizing established policies and procedures, provides program and office support to a work unit including general office and administrative support. Characteristic duties may include: routine office and administrative responsibilities, scheduling meetings, data entry, routine transactions, preparing correspondence, maintaining records, ordering supplies, and answering questions regarding program services offered. The incumbent typically serves as the first point of contact for a program or work unit and directs inquiries to the appropriate office, division, or resource, and explains established procedures and practices. May be responsible for maintaining timesheets and entering time/leave taken into timekeeping/payroll system for assigned program area.

Typical Core Duties:
1. Administrative Support
2. Office Correspondence
3. Customer Service
4. Records Maintenance

Serves as one of the medical record clerks for the office. Independently performs a variety of complex program support duties requiring interpretation and judgement in application of policies and procedures. Characteristic tasks: Interviews patients by securing and verifying personal, financial, demographic and medical history information to determine eligibility: composes non-routine correspondence: answers program questions, explains policies and procedures: registers patients, obtains consent forms and completes associated forms. Exits patients from clinic, verifies services rendered, determines prior balance and current charges, explains charges, collects payment or verifies patient or third-party billing: writes receipts, schedules next visit. Enters payments into computer system and/or journal and reconciles cash receipts. Reviews and processes requests for vital records in the Virginia Vital Events and Screening Tracking System (VVESTS).

The Virginia Department of Health offers 12 paid holidays, medical, dental, vision and life insurance, retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick, family/personal, and annual leave.

Minimum Qualifications

• General knowledge of office principles and practices
• Working knowledge of word processing and spreadsheet software applications
• Ability to interpret and follow established procedures and guidelines
• Ability to communicate effectively
• Considerable skill in the operation of standard office equipment

Additional Considerations

• Experience in office setting specific to program area

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered.
Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include
relevant work history which indicates your qualifications for this position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check
and the Department of Social Service's Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion
List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or
completion of Statement of Economic Interests may be required for certain positions.

It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted
without regard to race (or traits historically associated with race including hair texture, hair type, and
protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation;
gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and
pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can
be found in the bottom banner of our website: www.vdh.virginia.gov.

If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening
Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date
for this position. The Card may be submitted with the state application as an attachment.

As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!

Supplemental Questions: You may be required to respond to position-specific questions at the end of this
application. This information will help us evaluate your credentials and qualifications for the job. Failure to
respond to any questions may disqualify you from further consideration.

Contact Information

Name: Karen Crutchfield - HR Analyst

Phone: Not Provided

Email: karen.crutchfield@vdh.virginia.gov

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.