ONSITE Desktop Support Technician

Insight Global is looking for a Desktop Support Technician for a higher education client. This candidate will be responsible for providing
white global technical support to IT Enterprise Desktop Support customers in academic and
administrative departments encompassing faculty, staff, and students, troubleshooting escalated
desktop and software issues, and ensuring the security of the university-owned systems. This team is onsite 5 days a week.

$22/hr to $25/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
- Strong communication and demonstrated white glove service support
- 2 years of desktop or helpdesk support onsite/in person
- Experience working with a ticketing system
- Mac and PC experience

Nice to Have Skills & Experience
- ServiceNow experience
- O365 experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.