Site Support Technician

Insight Global is seeking an Infrastructure Site Support Analyst for one of our largest clients out of Woburn, MA. This individual will be responsible for supporting various projects (5+ at a time) happening at the site, including a network refresh, a PC refresh, and multiple OT segmentation projects while simultaneously supporting daily tickets. The Analyst will be working around the site alongside one other site support individual, maintaining and supporting the end u and workstations by providing installation and maintenance of hardware and software around the facility. This person will also be coordinating heavily with vendors gathering requirements from end u at the site, relaying the requirements to the vendor, and validating that the work has been completed. The ideal candidate will have an open mindset, excellent communication skills, and should be detail-oriented and coachable. This role will be onsite 5 days a week in Woburn, MA.

Pay Rate: $25-30/hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
- Bachelors degree required
- 3-5 (max) years of professional infrastructure experience
- Experience with Active Directory (user account management, password resets, account look ups)
- Experience with ServiceNow ticketing system (will be handling 25% of incoming tickets)
- Seasoned experience with Windows support
- Vendor Management experience
- Experience working within and managing MDF and IDF rooms

Nice to Have Skills & Experience
- Manufacturing industry experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.