We are currently looking for a Full Time Operations Shift Supervisor, NB to join our Northern Neighborhood Operations Unit 11 team located at the Jet Stream Casino working .

Summary:
Supervises Electronic Games employees on designated shift, ensures compliance with all gaming regulations and internal policies and procedures, as well as, implements staffing/development plans and related procedures designated to enhance departmental operations and growth.

Responsibilities:
* Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines and meets needs
- Seeks positive experience and outcomes
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Shares responsibilities for maintaining adequate supplies and equipment
- Maintains general upkeep of work area and maintains a safe environment
- Observes and addresses potential environmental hazards and risks
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- May provide break coverage for others as assigned
- May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
* Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* Ensures employees and resources complete assigned training and development
* Resolves guest complaints using reflective listening, courtesy, and providing financial resolution as needed to create a winning experience for the customer and facility
* Compares machine and ticket discrepancies by using the ACSC system as needed
* Prepares shift reports
* Assigns, reviews, monitors and ensures performance of assigned staff for area of responsibility
- Participates in candidate selection process
- Assigns tasks and responsibilities of assigned staff
- Reviews and documents work effectiveness of assigned staff
- Coaches and corrects assigned staff through performance deficiencies
- Observes and documents work behaviors of assigned staff
- Ensures cooperative and respectful work relationship of assigned staff including interpersonal training and resolving internal issues
* Ensures compliance with all laws, rules, regulations, policies, procedures and guidelines for assigned work area
* Ensures all audits, reports and other operational communications are accurate and timely
- Completes a variety of standard and ad hoc reports as required
- Assists staff with accomplishing goals
- Ensures staff stays in assigned areas
- Investigates and resolves discrepancies
- Resolves minor employee concerns
- Communicates area performance and operational information to line of support
- Approves/denies time off requests
* May direct and support staff in other areas as needed
* All other duties as assigned

Competencies:
Essential:
* Follow instructions, both written and oral
* Ensures compliance
* Adhere to all scheduling and attendance requirements
* Honesty, truthfulness, reliability, accountability
* Read, understand and apply regulations and policies
* Builds effective working relationships
* Ability to train individuals or small groups on specific tasks or procedures and engage with different learning styles
* Communicates verbally with team, departments, guests and management
* Interpersonal skills to motivate, investigate, inspire
* Writes effective communications with team, departments, guests and management
* Keeps written records

Skills:
Essential:
* Count lrg amts of cash by hand / with cash counting machines
* Basic Computer skills
* Perform minor repairs on gaming machines

Experience:
Essential:
* 1 year directly related experience

Education:
Essential:
* High School, GED or Equivalent

Credentials:
Essential:
* Pass gaming background check
* CN Core Leadership Level 1
* Gaming license or permit as required by assigned position

Working Conditions:
Essential:
* May work where cigarette smoking occurs
* Bright and Flashing lights
* Fast-paced
* May work in loud or noisy areas
* Noisy
* Potential exposure to blue and or white light
* Communications written, verbal
* May be required to assist individuals who are emotionally disturbed
* Pass pre-employment drug test
* Hand-eye coord, reach and grasp
* Manual dexterity
* Sometimes lift and or carry up to 50 lbs
* Standing up to 100% of shift
* Visual acuity for detail, distance, color, depth perception
* Walk up to 100% of shift
* May work day shift
* May work evening shift
* May work holidays
* May work night shift
* May be on-call
* May work rotating shifts
* May work weekend shift