Patient Financial Services Rep III

Join an amazing global healthcare organization!

Excellent compensation package!

Awesome benefits, including dependent tuition reimbursement!

POSITION SUMMARY:

Responsible for a variety of roles, including but not limited to customer service, claim processing, and cash posting. Accountable for managing and coordinating a variety of department projects, activities, reports, schedules, collection and management of data for projects and work in progress. Develops office procedures to ensure efficient and timely operations. Provides administrative support to various JHACH leaders and manages general office duties essential for the efficient operation of an office or program. Employees that are successful in this role possess strong communication skills, high attention to detail, and can be relied upon for dependable and consistent work output. The purpose of this position is to assist with all facets of the hospital billing process to meet deadlines and to be timely in reducing unbilled inventory, accounts receivable, cash posting, and account inquiries.

KEY ACCOUNTABILITIES:

1. Handles assigned business office related functions of comprehensive, high complexity; including high level problem solving, in a timely and efficient manner to ensure individual, departmental and organizational quality and productivity goals are met.

1. Collects and organizes specified data from various sources, which may include departmental heads and subject matter experts, budgetary documentation, and other appropriate resources to generate efficiency of process and results.

1. Takes appropriate action on matters and/or escalates to designated party for timely resolution; continues follow- up as appropriate matter is resolved.

1. Reviews assigned work to validate and reconcile accuracy to ensure quality and integrity of information handled.

1. Performs advanced root-cause analysis, research and problem-solving of information for proper resolution within designated timeframes to complete assigned responsibilities and/or improve processes.

1. Effectively plans daily workload to ensure maximum productivity consistent with individual and departmental requirements.

1. Enforces and ensures adherence to administrative processes, practices and operations so that a consistent standard of support is delivered across Physician Billing.

1. Participates and supports assigned tasks for projects and may be asked to do independent projects to meet departmental needs and support goal achievement.

1. Maintains and updates departmental documents, policies, organization charts, and employee directory to ensure materials are current.

1. Operates office machines including copiers, scanners, phone and voicemail systems, personal computers, and other standard office equipment.

1. Performs clerical duties including typing, filing, scanning, completing simple forms, and other tasks to maintain an organized workflow and access to information.

1. Monitors inventory levels and orders general office/department supplies and equipment as needed.

1. Answers phones, directs calls to appropriate individuals, and prepares messages.

1. Ensures the proper handling of confidential and sensitive information.

QUALIFICATIONS:

• A minimum of a High School diploma, GED, Certificate of Completion or equivalent achievement.

• At least four years of relevant work experience with advanced understanding of medical, billing and coding terminology for physician and/or hospital facility.

• Comprehensive knowledge physicians and/or hospital facility insurance and self-pay accounts receivable with contract reimbursement and/or denials management and/or claims appeals and/or claims follow-up and/or refunds and credit balance review and processing experience.

• Excellent writing, grammar, spelling and communication skills.

• Advanced computer skills, working in multiple systems and proficient in Windows XP and Microsoft Office Suite, including but not limited to Word, Excel, and Outlook.

WORK ENVIRONMENT

• Full-time, hybrid position requiring 3 days of on-site work in a traditional office environment and 2 days of remote work from home.